Implementations Operations Manager

Alertus; Baltimore (MD); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO

Paid Holidays

401(k) Retirement Plan

Medical, Dental, Vision Plans

Short-term Disability

Work-life balance incentives

Job summary

Alertus is seeking an Implementations Operations Manager to bridge Sales, Production, and Implementation teams, ensuring smooth order lifecycles and outstanding customer experiences.

The role requires a disciplined, organized, and proactive professional who thrives in a fast-paced environment and can manage complex projects end-to-end.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 2-5 years of experience in project coordination or management.
• Experience in SaaS, Hardware, or Emergency Notification Systems.
• Ability to work independently and take initiative.
• Strong organizational and time management skills.
• Excellent problem-solving and critical thinking skills.
• Ability to influence without direct authority.
• Experience developing SOPs, templates, and best practices.

Responsibilities

• Project Oversight & Coordination: manage cross-functional collaboration and timelines.
• Resource & Logistics: monitor resources, procurement, and vendor relationships.
• Communication & Reporting: consolidate status reports and updates for leadership.
• Process Improvement & Standardization: develop templates, SOPs, and best practices.
• Maintain centralized project documentation and knowledge sharing resources.

Skills

Organizational skills

Time management

Problem solving

Critical thinking

Influence without authority

SaaS experience

Hardware experience

Emergency Notification Systems

SOPs & templates

Cross-functional coordination

Education

Bachelor's degree or equivalent

Job description

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

The Implementations Operations Manager will report to our Manager, Implementations Operations, and act as the liaison between the Sales, Production, and Implementation departments ensuring a smooth transition and exceptional customer experience.The objective of this position will be to assist in the management of customer orders throughout the lifecycle.

This role is a great opportunity for someone who is customer‑centric, has great attention to detail, extremely organized, and takes pride in their work supporting others. Our ideal candidate is self‑motivated with strong problem solving and communication skills.

This is an office based role and requires reporting to our HQ in Baltimore daily.

• Project Oversight & Coordination
  • Create internal documentation necessary for cross functional collaboration.
  • Ensure alignment between project plans and organizational objectives
  • Maintain visibility over project timelines and escalated delays
  • Assist in prioritizing tasks to keep projects moving forward
  • Coordinate cross-functional dependencies across teams
  • Resource & Logistics Support
    • Monitor resource availability and escalated potential constraints
    • Coordinate with internal teams to ensure smooth project execution
    • Assist in managing vendor relationships and external coordination
    • Track procurement and delivery timelines for critical project components
    • Communication & Reporting
      • Consolidate and distribute project status reports for leadership
      • Facilitate communication between internal and external key stakeholders
      • Assist in preparing executive summaries and presentations
      • Ensure project updates are documented and shared regularly
      • Process Improvement & Standardization
        • Identify inefficiencies and recommend process optimizations
        • Help develop templates, SOPs, and best practices for large-scale projects
        • Maintain centralized project documentation and knowledge‑sharing resources

• Ability to work independently and take initiative
• Strong organizational and time management skills
• Excellent problem‑solving and critical thinking skills
• Ability to influence without direct authority
• Experience in SaaS, Hardware, or Emergency Notification Systems
• Experience developing SOPs, templates, and best practices
• Bachelor’s Degree or equivalent experience
• 2-5 years of experience in project coordination or management

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short‑term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work HomeBuying Incentive
• Employee Referral Bonuses
• Flex Scheduling

Additional Information:

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID‑19.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP