Operations Specialist: Implementations & Support

Clasp Inc.; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Office budget

Unlimited PTO

Job summary

Clasp Inc. is seeking a hands-on Operations lead to own frontline execution across customer support, employer implementations, carrier connections, ACA compliance, and new verticals, partnering with BizOps and R&D teams to keep the machine running and to make it run better.

Upon starting, you’ll embark on a crash course through our core implementations and product surface area and then become the primary lead on these functions across key client accounts.

Qualifications

• 2-4 years in operations, support, implementations, or account management at a fintech, HR-tech, benefits, insurance, or similar operationally‑intensive company
• High ownership: you chase issues to resolution across email threads, carrier portals, and spreadsheets
• Sharp written communication: you will write to employers, partners, and carriers with precision
• Comfort with messy data: proficient in spreadsheets; SQL or scripting is a plus
• Process instinct: you spot recurring issues and drive root cause fixes
• Thrives on volume and pace: a doing role in a fast-moving startup

Responsibilities

• Own the full support queue end-to-end and meet SLA targets
• Onboard new employer groups: validate censuses and plans, configure plans and rates
• Stand up and maintain EDI and API feeds with carriers
• Run ACA implementation processes, data reconciliation, and filing reviews
• Document learnings into runbooks and SOPs; automate recurring issues
• Collaborate with BizOps and R&D to translate customer pain into product requirements

Skills

High ownership

Written communication

Data handling

Process improvement

Time management

Fast-paced environment

Tools

SQL

Scripting

Job description

Clasp Inc. is seeking a hands-on Operations lead to own frontline execution across customer support, employer implementations, carrier connections, ACA compliance, and new verticals, partnering with BizOps and R&D teams to keep the machine running and to make it run better.

Upon starting, you’ll embark on a crash course through our core implementations and product surface area and then become the primary lead on these functions across key client accounts.