Cross-Category Digital Strategy Manager

Staffmark; Plano (TX); On-site; USD 75,000 - 107,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off

Job summary

Staffmark is seeking a Cross-Category Digital Strategy Manager in Plano, TX for a fully on-site contract role. You will own the X-LOB strategy across website and Shop App, balancing customer and business priorities while coordinating with Global and LOB teams.

You will lead governance, roadmaps and performance metrics, driving revenue growth, conversion, AOV and customer engagement across multiple lines of business.

Qualifications

• 10+ years of experience in eCommerce, digital product, merchandising or related fields.
• Deep understanding of digital commerce and end-to-end web/app customer journeys.
• Proven ability to lead complex cross-functional portfolios and initiatives.
• Strong program/project management across multiple stakeholders.
• Experience with analytics tools to build performance views and actions.

Responsibilities

• Own the X-LOB strategy and portfolio across website and Shop App with cross-LOB priorities.
• Establish roadmaps for cross-LOB experiences, shared capabilities and growth campaigns.
• Own business strategy and performance of features spanning multiple LOBs.
• Maintain visibility across major site initiatives to identify dependencies, risks and opportunities.
• Partner with LOB leaders to connect category strategies into a cohesive digital experience.
• Define governance, ownership and success measures for the X-LOB portfolio.
• Identify opportunities to improve revenue, conversion, AOV, attach and engagement.
• Develop cross-category merchandising, cross-sell, upsell and ecosystem growth strategies.
• Analyze customer journey, site and campaign performance to guide optimizations.
• Translate performance insights into actionable recommendations and actions.

Skills

Stakeholder Management

Process improvement

Product road mapping

Education

Bachelor's degree

Tools

Adobe Analytics

Google Analytics

Tableau

Job description

Job Title: Cross-Category Digital Strategy Manager

Location: Plano, TX

Pay Rate: 66.00hr-66.00hr

Schedule: Fully on-site, Monday thru Friday 8:00AM to 5:00PM (hours may vary)

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Plano, TX.

Cross-Category Digital Strategy Manager

Top Skills:

• 1. Stakeholder Management
• 2. Process improvement
• 3. Product road mapping

Responsibilities:

• Own the X-LOB strategy and portfolio across website and Shop App, balancing customer, business, Global and LOB priorities.
• Establish priorities and roadmaps for cross-LOB experiences, shared capabilities, campaigns and growth initiatives.
• Own the business strategy and performance of features and capabilities that span multiple LOBs.
• Maintain visibility across major site initiatives to identify dependencies, conflicts, gaps, risks and opportunities.
• Partner with LOB leaders to ensure category strategies connect into a cohesive digital experience.
• Establish clear governance, ownership and success measures across the X-LOB portfolio.
• Identify and prioritize opportunities to improve revenue, conversion, AOV, attach, engagement and customer experience across LOBs.
• Develop cross-category merchandising, cross-sell, upsell, bundle and ecosystem growth strategies.
• Analyze customer journey, site, campaign and feature performance to determine what is working, what is not and where optimization is required.
• Translate performance insights into clear recommendations, priorities and actions.
• Establish success measures and ensure initiatives are evaluated against measurable customer and business outcomes.
• Lead company alignment and execution for Global initiatives, capabilities, campaigns and key drive periods that span multiple LOBs.
• Assess Global changes for US business, customer and operational impact and ensure appropriate localization.
• Represent our requirements and customer needs with Global teams and identify gaps or opportunities.
• Ensure Global initiatives are translated into cohesive end-to-end experiences across our website and Shop App.
• Maintain comprehensive working knowledge of our website and Shop App experiences, capabilities, promotions and customer journeys across LOBs.
• Ensure consistency across navigation, discovery, merchandising, offers, shared experiences, cart/checkout touchpoints and post-purchase journeys.
• Proactively identify cross-site dependencies, inconsistencies, customer friction and risks and drive prioritization and remediation.
• Establish and reinforce cross-LOB experience and merchandising standards.
• Ensure site and app experiences operate as a connected ecosystem rather than independent category experiences.
• Independently analyze digital commerce performance using Adobe Analytics, Tableau and other available data sources.
• Analyze traffic, engagement, funnel progression, conversion, AOV, attach, revenue, campaign and feature performance to identify trends and opportunities.
• Diagnose performance gaps and customer friction and translate findings into actionable business and experience recommendations.
• Partner with Analytics teams on deeper analysis while maintaining ownership of X-LOB performance insights and actions.
• Establish measurement frameworks and ensure learnings are incorporated into future strategy and execution.
• Lead complex cross-functional programs from strategy through execution, launch and optimization.
• Define scope, requirements, milestones, dependencies, risks, owners, readiness criteria and measurement plans.
• Drive accountability and decision-making across multiple teams and competing priorities.
• Ensure appropriate launch readiness, stabilization, performance monitoring and post-launch optimization.
• Monitor competitive, industry and digital commerce trends to identify evolving customer expectations, capabilities and best practices.
• Translate relevant insights into actionable recommendations for our digital experience, merchandising and growth roadmap.
• Benchmark our experiences against leading digital commerce experiences to identify opportunities for differentiation and improvement.
• Serve as a central X-LOB partner across Product, Design, Engineering, Analytics, Marketing, Merchandising, Global and LOB teams.
• Lead and develop the X-LOB team, establishing clear ownership, priorities and performance expectations.
• Communicate portfolio performance, opportunities, risks and recommendations to senior leadership.

Requirements:

• 10+ years of experience in eCommerce, digital product, merchandising, customer experience, product operations or related fields, including demonstrated leadership experience.
• Deep understanding of digital commerce and end-to-end web/app customer journeys.
• Demonstrated experience leading complex cross-functional portfolios, programs and digital initiatives.
• Strong program/project management skills with experience managing requirements, dependencies, risks, readiness and delivery across multiple stakeholders.
• Demonstrated ability to independently navigate digital analytics tools, build and interpret performance views, conduct funnel and customer journey analysis, identify root causes and translate findings into prioritized business actions.
• Experience with Adobe Analytics, Google Analytics, Tableau or similar digital analytics and visualization tools.
• Strong understanding of digital commerce KPIs including traffic, engagement, funnel progression, conversion, AOV, attach and revenue.
• Strong commercial judgment and ability to connect customer experience decisions to measurable business outcomes.
• Strong executive communication, stakeholder management and organizational leadership skills.
• Bachelor's degree required; MBA or advanced degree preferred.

Preferred Skills:

• Verbal and written communication skills, negotiation skills, customer service and interpersonal skills.
• Expert ability to work independently and manage one's time.
• Strong mentoring skills necessary to provide support and constructive performance feedback.
• Expert knowledge of principles and methods for showing, promoting, and selling products or services.
• Expert ability to develop marketing and pricing strategy.
• Expert knowledge of media production, communication and dissemination techniques and methods.

Staffmark talent working with this client receive competitive compensation and a great benefits package!

Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off, + more!