CRM Transformation Pre-Sales Advisor

ServiceNow; United States; Hybrid; USD 150,000 - 230,000; Full time

Job summary

ServiceNow seeks an embedded technical lead in pre-sales to partner with Sales and drive transformational CRM opportunities. You will lead discovery, map the customer’s data and systems, and define the desired outcomes with a proof-driven approach.

Demonstrations should be minimal and purposeful, used to establish credibility and to set up the point of view for the engagement. The role offers flexible work arrangements, including remote or in-office options depending on the role.

Qualifications

• Builder mindset with hands-on experience proving value on real customer data.
• Deep CRM expertise and Agentic workflow fluency.
• 10+ years of pre-sales solution consulting or sales engineering experience.

Responsibilities

• Partner with Sales as the embedded technical lead to drive transformational CRM opportunities.
• Lead rigorous Discovery to isolate a single high-value problem worth solving, mapping the customer’s data, systems, and desired outcome.
• Keep product demonstrations minimal and purposeful—use it only to establish credibility and to set up the POV.

Skills

Builder mindset

CRM expertise

Agentic workflow fluency

Pre-sales experience (10+ years)

Job description

ServiceNow seeks an embedded technical lead in pre-sales to partner with Sales and drive transformational CRM opportunities. You will lead discovery, map the customer’s data and systems, and define the desired outcomes with a proof-driven approach.

Demonstrations should be minimal and purposeful, used to establish credibility and to set up the point of view for the engagement. The role offers flexible work arrangements, including remote or in-office options depending on the role.