CRM Systems Analyst: Salesforce & Process Transformation

Blue Signal Search; Chicago (IL); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

15% target annual bonus

Job summary

Blue Signal Search in Chicago, IL seeks a CRM Business Systems Analyst to evolve a large Salesforce environment, translating complex needs into practical tech solutions and partnering across the organization to shape how Salesforce and related processes are used.

This role offers a base salary with a 15% target annual bonus, broad exposure to business functions and leadership, and opportunities for career growth through enterprise CRM modernization initiatives.

Qualifications

• Five years of Business Analyst/Business Systems Analyst experience preferred.
• Strong experience with business systems and analytical/problem-solving capabilities.
• Ownership of requirements gathering and process documentation across multiple units or large user populations.
• Strong Agile/Scrum experience including two-week sprints, backlog management, ceremonies, and facilitation.
• Analytical data skills with Salesforce reports/dashboards and related tools.
• Ability to work independently, drive progress amid changing priorities, and communicate effectively with executives and teams.
• Salesforce or Agile certifications and experience with Sales Cloud/Service Cloud/Experience Cloud are beneficial.

Responsibilities

• Lead discovery conversations with business partners to identify challenges and translate findings into Salesforce requirements.
• Analyze current and future business processes, identify gaps, dependencies, and opportunities for improvement across functions.
• Create user stories, functional requirements, acceptance criteria, and process documentation for delivery teams.
• Serve as the connection between business users and Salesforce technical resources, guiding solution discussions.
• Coordinate CRM enhancements through requirements, prioritization, testing, release prep, and adoption, considering impacts on connected systems.
• Support a two-week Agile cadence by facilitating planning, standups, backlog refinement, and retrospectives.

Skills

Discovery facilitation

Business process analysis

User stories

Salesforce knowledge

Agile / Scrum

Data reporting

Stakeholder communication

Tools

Salesforce

Job description

Blue Signal Search in Chicago, IL seeks a CRM Business Systems Analyst to evolve a large Salesforce environment, translating complex needs into practical tech solutions and partnering across the organization to shape how Salesforce and related processes are used.

This role offers a base salary with a 15% target annual bonus, broad exposure to business functions and leadership, and opportunities for career growth through enterprise CRM modernization initiatives.