Strategic Key Account Operations Leader

Danzas Corporation; Newark (NJ); Presencial; USD 106.000 - 141.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary + performance incentives

401(k) match

Stock Purchase Plan with Deutsche Post

Medical coverage

Vision coverage

Dental coverage

Paid time off

Descripción de la vacante

DHL Global Forwarding in Newark, New Jersey is seeking an Operational Key Account Manager to own regional customer relationships, drive service performance, and coordinate people, processes, and systems across the network. You will lead all RFP/RFQ activities, develop action plans to grow the account, monitor KPIs, and implement continuous improvements while collaborating with the global account team.

The role requires 5+ years of customer-facing experience, a degree in business or logistics,

Formación

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
• 5+ years in customer facing product experience, with advanced knowledge of operational tools, reporting systems, and improvement techniques.
• Results-driven and continuous improvement mindset.
• Cross-functional collaboration and influencing skills.
• Understanding of DHL operations and service delivery processes.
• Analytical skills for KPI and performance analysis.
• Strong communication and presentation capabilities.
• Proficient with Outlook Email, Excel, Word and PowerPoint; PowerBI is a plus.
• Strong understanding of freight forwarding, Ocean Freight preferred and the logistics Industry.
• Strong analytical and problem solving capabilities.
• Fluent in English communication (verbal & written).

Responsabilidades

• Primary external and internal contact for key customers – quick, clear and effective communications.
• Understand customer service commitments – ensure clear documentation and delivery against them.
• Performance Management – understand how we are performing and why, and what actions are required.
• Continuous Improvement – identify and deliver improvements in customer experience and service efficiency.
• Escalation Point – point of escalation for customers and internal stakeholders for issues.
• Project Management – ensure delivery of improvement projects including customer integrations.
• Conduct and support customer Business Reviews - covering performance, issues, and improvements.
• Maintain documentation – operating procedures, service level agreements and performance records.
• Monitor compliance of our operations and services – ensure relevant regulations and standards are followed.
• Shipping Profile – monitor volumes and profitability - identify trends and coordinate resources to improve.
• Commercial acumen – understand the customer’s business, market dynamics, and financial drivers – and to support DGF’s long‑term strategy.

Conocimientos

Customer experience

Continuous improvement

Cross-functional collaboration

DHL operations knowledge

KPI analysis

Communication skills

Outlook

Excel

Word

PowerPoint

PowerBI

Freight forwarding knowledge

Problem solving

English fluency

Educación

Bachelor’s degree in Business, Supply Chain, Logistics, or related field

Herramientas

Outlook

Excel

Word

PowerPoint

PowerBI

Descripción del empleo

DHL Global Forwarding in Newark, New Jersey is seeking an Operational Key Account Manager to own regional customer relationships, drive service performance, and coordinate people, processes, and systems across the network. You will lead all RFP/RFQ activities, develop action plans to grow the account, monitor KPIs, and implement continuous improvements while collaborating with the global account team.

The role requires 5+ years of customer-facing experience, a degree in business or logistics,