CRM Strategy & Delivery Lead

GCI Communication Corp; False Pass (AK); On-site; USD 120,000 - 170,000; Full time

Job summary

GCI Communication Corp seeks a CRM Product Lead to define the vision and deliver a multi‑quarter roadmap for CRM tooling that unifies frontline workflows. You will translate business needs into actionable CRM initiatives affecting Sales, Service, Contact Center and Retail.

Responsibilities include owning requirements, managing the backlog, ensuring data quality, and coordinating with engineering, analytics, and change management to drive adoption and measurable frontline impact across the

Qualifications

• Define CRM requirements and translate customer and business needs into actionable strategies.
• Balance prioritization across frontline and enterprise needs with data and ecosystem impacts.
• Own change strategy, governance, and adoption for CRM releases.

Responsibilities

• Define and own the CRM vision, strategy, and multi‑quarter roadmap for CRM tooling.
• Lead prioritization decisions and ensure initiatives deliver business value beyond on‑time delivery.
• Translate objectives into scoped CRM initiatives and align with frontline workflow needs.
• Partner with engineering, analytics, and business teams to validate scope and readiness.
• Define success metrics and report progress to leadership.

Job description

GCI Communication Corp seeks a CRM Product Lead to define the vision and deliver a multi‑quarter roadmap for CRM tooling that unifies frontline workflows. You will translate business needs into actionable CRM initiatives affecting Sales, Service, Contact Center and Retail.

Responsibilities include owning requirements, managing the backlog, ensuring data quality, and coordinating with engineering, analytics, and change management to drive adoption and measurable frontline impact across the