Strategic IT CRM Lead | Roadmap & Adoption Champion

Astrosoft-Development; Waunakee (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development opportunities

Autonomy in a global, collaborative环境

Job summary

Soler & Palau North America is seeking a CRM leader to bridge IT and business, shaping CRM strategy, roadmaps, and governance. You will manage relationships with executives, translate goals into CRM capabilities, and drive adoption across sales, marketing, and service functions.

You will own requirements, collaborate with delivery teams, oversee end-to-end CRM initiatives, and guide change management to maximize customer value and digital transformation.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• 5+ years of experience in IT/business liaison, business analysis, CRM administration, or similar roles.
• Demonstrated experience with CRM platforms (e.g., Microsoft Dynamics 365, Salesforce, HubSpot).

Responsibilities

• Act as the primary point of contact between IT and key business stakeholders for CRM-related initiatives.
• Develop a deep understanding of business goals, processes, and challenges to translate them into CRM capabilities and technology requirements.
• Lead requirements elicitation, documentation, and validation for CRM enhancements and new features.

Skills

CRM strategy

Stakeholder management

Requirements gathering

Agile

Communication

Project management

CRM adoption

Education

Bachelor's degree in IT/Business

Tools

Dynamics 365

Salesforce

Power Platform

Job description

Soler & Palau North America is seeking a CRM leader to bridge IT and business, shaping CRM strategy, roadmaps, and governance. You will manage relationships with executives, translate goals into CRM capabilities, and drive adoption across sales, marketing, and service functions.

You will own requirements, collaborate with delivery teams, oversee end-to-end CRM initiatives, and guide change management to maximize customer value and digital transformation.