CRM Project Manager — Hybrid Delivery Lead

Nelnet; Warwick (RI); Hybrid; USD 66,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA programs

401(k) with company match

Tuition reimbursement

Life & AD&D insurance

Employee assistance program

Employee stock purchase program

Performance-based incentive pay

Wellness program

Job summary

Nelnet within Nelnet Business Services is seeking a Project Manager to plan, coordinate, and deliver projects that align with business objectives. You will establish scope, schedules, resources, and governance, working with sponsors and teams to ensure timely, high-quality outcomes.

The role emphasizes cross-functional collaboration, risk management, and continuous improvement while applying standard PM practices for various initiatives.

Qualifications

• Bachelor's degree in business, project management, or a related field, or an equivalent combination of education and related experience.
• Project management certification such as PMP or CAPM is preferred.
• 3-5 years of project management experience coordinating cross-functional projects or initiatives.
• Experience developing project plans and managing scope, schedules, deliverables, dependencies, risks, and issues.
• Experience communicating project status and facilitating decisions with project teams, sponsors, and stakeholders.

Responsibilities

• Manage projects through the full project lifecycle, including initiation, planning, execution, monitoring, delivery, and closeout.
• Develop and maintain project plans that define scope, objectives, milestones, deliverables, dependencies, resources, and timelines.
• Coordinate cross-functional project teams and clarify roles, responsibilities, priorities, and expectations.
• Monitor project performance and communicate progress, risks, issues, decisions, and changes to sponsors and stakeholders.
• Identify, assess, and manage project risks, issues, and dependencies, escalating items that require leadership action.
• Facilitate project meetings, decision-making, and follow-up by preparing agendas, documenting outcomes, and tracking commitments.
• Manage changes to project scope, schedule, resources, and deliverables through established governance and approval processes.
• Coordinate project budgets, resource needs, vendor activities, and related administrative requirements, as applicable.
• Maintain accurate project documentation and reporting to support transparency, accountability, and informed decisions.
• Promote continuous improvement by applying lessons learned, effective practices, and appropriate project management tools and methods.

Skills

Project Leadership

Stakeholder Management

Risk Management

Strategic Planning & Execution

Organization & Time Management

Education

Bachelor's degree in business or related field

PMP or CAPM certification (preferred)

Job description

Nelnet within Nelnet Business Services is seeking a Project Manager to plan, coordinate, and deliver projects that align with business objectives. You will establish scope, schedules, resources, and governance, working with sponsors and teams to ensure timely, high-quality outcomes.

The role emphasizes cross-functional collaboration, risk management, and continuous improvement while applying standard PM practices for various initiatives.