CRM Production Lead — AI-Driven, Remote

Domaine; United States; Teletrabalho; USD 120 000 - 165 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare

Retirement match

PTO

Flexible hours

Remote-friendly

Home office stipend

Apple gear

Education programs

Resumo da oferta

Domaine, the world’s largest independent Shopify design and development partner, is seeking a CRM Lead Specialist to own production quality across our CRM client roster — migration projects and ongoing retainers, with a focus on AI-forward tooling and initiative. You’ll sit between Specialists and Strategists, managing 3–4 Specialists and ensuring QA standards are met before anything ships. Reports to: Director of CRM.

Location: Fully remote; EST working hours. Direct reports: 3–4 Specialists.

Qualificações

• Deep hands-on Klaviyo CRM execution with ESP migrations.
• Experience mentoring specialists across creative and technical tracks.
• Comfort with AI tools in production workflows.
• Strong cross-functional communication and project oversight.

Responsabilidades

• Own production oversight for CRM clients across migrations and retainers.
• Review Specialist output to ensure QA and client satisfaction.
• Drive 80% billable utilization and staffing across accounts.
• Lead AI-forward tooling and innovation in CRM practice.
• Stay current on Klaviyo features and train the team.

Conhecimentos

Klaviyo CRM

Team management

QA processes

AI in CRM

ESP platforms

Migration methods

Segmentation

Automation

Communication

Agency experience

Ferramentas

Klaviyo

Braze

Cordial

Descrição da oferta de emprego

Domaine, the world’s largest independent Shopify design and development partner, is seeking a CRM Lead Specialist to own production quality across our CRM client roster — migration projects and ongoing retainers, with a focus on AI-forward tooling and initiative. You’ll sit between Specialists and Strategists, managing 3–4 Specialists and ensuring QA standards are met before anything ships. Reports to: Director of CRM.

Location: Fully remote; EST working hours. Direct reports: 3–4 Specialists.