CRM Product Lead for Data & Adoption

Foodbuy USA; Charlotte (NC); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Parental Leave

Holiday Time Off

Personal Leave

Job summary

Foodbuy is seeking a Product Management Senior Specialist to support technology integrations and data reporting within a CRM environment. The role emphasizes Dynamics 365 proficiency, stakeholder coordination, and driving CRM enhancements across multiple departments.

The ideal candidate will bring strong analytical skills, experience with P2P/eProcurement tools, and the ability to translate complex data into actionable business insights.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 3+ years’ experience in a supply chain function, finance, business administration, or statistics.
• Prior related experience with Dynamics 365, Procure-to-Pay (P2P), eProcurement, Sitecore, Microsoft Power BI, and other Microsoft applications preferred.
• Financial or trend analysis experience preferred.
• Supplier and customer interaction experience preferred.
• Advanced detail orientation, capable of managing and interpreting extensive datasets to draw nuance conclusions and support strategic decision-making.
• Masters’ communication, presenting complex analytical data and strategic insights to inform decisions across functions.

Responsibilities

• Solid knowledge of the Dynamics 365 (CRM) and other relevant applications.
• Managing stakeholders expectations and fostering positive relationships with the businesses within the business.
• Streamline CRM implementation processes to ensure efficiencies are achieved.
• Knowledge of project status with Product Owner.
• Create effective testing processes to ensure projects reach completion.
• Manage technology enhancement requests for business participants.
• Collaborate with all departments/teams to provide the best possible user experience.
• Support third party technology partners with CRM projects & enhancements.
• Lead projects to successful outcome; build subject comprehension to understand risks and roadblocks.
• Recognize and solve problems quickly.
• Conduct requirement gathering sessions for requested enhancements & participate in system trainings for internal users.
• Establish criteria and implement tools to measure user adoption and departmental performance usage.
• Provide Level 2 support for business inquiries associated with new and existing functionality, assisting IT with the development of Technical Design Documentation.
• Participate in ad hoc projects

Skills

Analytical thinking

Data interpretation

Communication of analytics

Advanced detail orientation

Stakeholder collaboration

Education

Bachelor’s degree or equivalent work experience

Tools

Dynamics 365

Procure-to-Pay (P2P)

eProcurement

Sitecore

Microsoft Power BI

Job description

Foodbuy is seeking a Product Management Senior Specialist to support technology integrations and data reporting within a CRM environment. The role emphasizes Dynamics 365 proficiency, stakeholder coordination, and driving CRM enhancements across multiple departments.

The ideal candidate will bring strong analytical skills, experience with P2P/eProcurement tools, and the ability to translate complex data into actionable business insights.