CRM PRODUCT SPECIALIST (HYBRID-CHARLOTTE, NC)

Compass Group USA; Charlotte (NC); Hybride; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Résumé du poste

Foodbuy within Compass Group USA seeks a CRM Product Specialist to support technology integrations and enhancements with a strong focus on data reporting, data modeling, and CRM optimization. The role emphasizes collaboration across departments, stakeholder management, and ensuring successful CRM project delivery.

The position is hybrid in Charlotte, NC, requiring some travel to the corporate office and interaction with internal users, suppliers, and partners to improve the user experience and

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 3+ years’ experience in a supply chain function, finance, business administration, or statistics.
• Prior related experience with Dynamics 365, Procure-to-Pay (P2P), eProcurement, Sitecore, Microsoft Power BI.

Responsabilités

• Solid knowledge of the Dynamics 365 (CRM) and other relevant applications.
• Managing stakeholders exp
• ectations and fostering positive relationships with the businesses within the business
• Streamline CRM implementation processes to ensure efficiencies are achieved
• Knowledge of project status with Product Owner
• Create effective testing processes to ensure projects reach completion
• Manage technology enhancement requests for business participants
• Collaborate with all departments/teams to provide the best possible user experience
• Support third party technology partners with CRM projects & enhancements
• Lead projects to successful outcome; build subject comprehension to understand risks and roadblocks
• Recognize and solve problems quickly
• Conduct requirement gathering sessions for requested enhancements & participate in system trainings for internal users
• Establish criteria and implement tools to measure user adoption and departmental performance usage
• Provide Level 2 support for business inquiries associated with new and existing functionality, assisting IT with the development of Technical Design Documentation
• Participate in ad hoc projects

Outils

Dynamics 365 (CRM)

Procure-to-Pay (P2P)

eProcurement

Sitecore

Microsoft Power BI

Description du poste

CRM PRODUCT SPECIALIST (HYBRID-CHARLOTTE, NC)

Who is Foodbuy?

We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world’s largest contract food and support services provider.

Why Foodbuy?

We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.

Additionally, we follow a value system called People FIRST, which stands for Flexibility, Inclusion, Results, Sustainability and Transparency. People FIRST is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.

Job Summary:

The Product Management Senior Specialist is responsible for supporting the business with technology integrations and enhancements. This support will include data reporting, data modeling and extensive knowledge of a CRM application.

Responsibilities:

• Solid knowledge of the Dynamics 365 (CRM) and other relevant applications
• Managing stakeholders exp
• ectations and fostering positive relationships with the businesses within the business
• Streamline CRM implementation processes to ensure efficiencies are achieved
• Knowledge of project status with Product Owner
• Create effective testing processes to ensure projects reach completion
• Manage technology enhancement requests for business participants
• Collaborate with all departments/teams to provide the best possible user experience
• Support third party technology partners with CRM projects & enhancements
• Lead projects to successful outcome; build subject comprehension to understand risks and roadblocks
• Recognize and solve problems quickly
• Conduct requirement gathering sessions for requested enhancements & participate in system trainings for internal users
• Establish criteria and implement tools to measure user adoption and departmental performance usage
• Provide Level 2 support for business inquiries associated with new and existing functionality, assisting IT with the development of Technical Design Documentation
• Participate in ad hoc projects

Qualifications:

• Bachelor’s degree or equivalent work experience required.
• 3+ years’ experience in a supply chain function, finance, business administration, or statistics
• Prior related experience with Dynamics 365, Procure-to-Pay (P2P), eProcurement, Sitecore, Microsoft Power
• BI, and other Microsoft applications preferred.
• Financial or trend analysis experience preferred.
• Supplier and customer interaction experience preferred.
• Advanced detail orientation, capable of managing and interpreting extensive datasets to draw nuanceconclusions and support strategic decision-making.
• Masters’ communication, presenting complex analytical data and strategic insights to inform decisions across functions.
• Minimal travel required (typically to the corporate office in Charlotte)

Foodbuy is a member of Compass Group USA

Associates at Foodbuy are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Foodbuy maintains a drug-free workplace.