CRM Product Director: Strategy, AI & Growth Leader

TriSearch; Waltham (MA); On-site; USD 180,000 - 220,000; Full time

Job summary

TriSearch in Waltham, MA seeks a Director of Product Management – CRM to own the CRM strategy, roadmap, and commercial success across the full customer lifecycle. You will partner closely with the Chief Product Officer and senior leadership to drive adoption, revenue growth, and strategic AI initiatives.

You will lead a team of PMs, translate customer and market insights into actionable initiatives, and collaborate with Engineering, UX, Sales, Marketing, and Finance to optimize pricing and

Qualifications

• 10+ years in Product Management, focused on CRM or enterprise software.
• Experience owning product strategy, roadmaps, and commercial performance.
• Experience incorporating AI capabilities into software products.
• Strong data-driven decision making and KPI tracking.

Responsibilities

• Own CRM product strategy, roadmap, features, releases, and P&L.
• Develop business cases and prioritize investments based on market impact.
• Identify opportunities to expand AI capabilities across the CRM platform.
• Engage with customers to translate feedback into strategy.
• Partner with Engineering and UX to deliver scalable solutions.
• Collaborate on product positioning, pricing, and growth with exec team.
• Establish and track KPIs for adoption, performance and outcomes.
• Lead PM processes and operating discipline across the team.
• Present strategy, roadmaps and priorities to executive leadership.

Skills

CRM product management

Roadmap & strategy

AI capabilities

Data-driven decisions

Team leadership

Executive communication

Cross-functional collaboration

KPIs & metrics

Education

Bachelor’s degree

MBA or advanced degree

Tools

CRM platforms

ERP/DMS integrations

Job description

TriSearch in Waltham, MA seeks a Director of Product Management – CRM to own the CRM strategy, roadmap, and commercial success across the full customer lifecycle. You will partner closely with the Chief Product Officer and senior leadership to drive adoption, revenue growth, and strategic AI initiatives.

You will lead a team of PMs, translate customer and market insights into actionable initiatives, and collaborate with Engineering, UX, Sales, Marketing, and Finance to optimize pricing and