CRM Marketing Database Lead

Norton Rose Fulbright; Austin (TX); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical plans

401(k) plan

Paid time off

Parental leave

Commuter benefits

Job summary

Norton Rose Fulbright US LLP Austin seeks a Marketing Database Manager to act as the functional expert for InterAction CRM and the firm’s email marketing platforms. You will manage day-to-day configuration, data quality, reporting and enhancements, collaborating with Marketing, Business Development, IT, and external vendors.

This role focuses on data segmentation, CRM workflows, and leveraging AI tools to improve data quality, with regular upgrades and bespoke reporting for global client teams.

Qualifications

• Bachelor’s degree or equivalent experience with InterAction or similar CRM database.
• 6 years of relevant experience with InterAction or similar CRM database.
• Advanced knowledge of InterAction or similar CRM database and Vuture.
• Strong understanding of data management and stewardship.
• Experience leading CRM-related projects preferred.

Responsibilities

• Manage the InterAction Windows configuration and options including folders, saved searches, and data change management.
• Ensure targeted segmentation for marketing activities and CRM data ownership alignment.
• Troubleshoot data issues across HRIS and billing systems and support data quality initiatives.
• Oversee InterAction and Vuture housekeeping, data cleanup, and bulk updates.

Skills

InterAction CRM

Vuture

Data quality

Reporting

CRM workflows

Email marketing

Microsoft 365

Education

Bachelor’s degree

6 years CRM experience

Tools

InterAction Windows Client

Job description

Norton Rose Fulbright US LLP Austin seeks a Marketing Database Manager to act as the functional expert for InterAction CRM and the firm’s email marketing platforms. You will manage day-to-day configuration, data quality, reporting and enhancements, collaborating with Marketing, Business Development, IT, and external vendors.

This role focuses on data segmentation, CRM workflows, and leveraging AI tools to improve data quality, with regular upgrades and bespoke reporting for global client teams.