CRM Insights & Campaigns Lead (Americas)

Loro Piana; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Loro Piana in New York seeks a CRM Associate Manager to support CRM reporting, campaign execution, and client development across the Americas. You will work with CRM, VIC, Retail, and HQ teams to translate data into actionable engagement strategies that drive recruitment, retention, and long-term client relationships.

The role emphasizes data quality, cross-functional collaboration, and hands-on campaign management, with a focus on delivering timely insights and measurable results for store

Qualifications

• 3–5 years of experience in CRM, client management, data analytics, or related field.
• Experience with CRM platforms and BI reporting tools preferred.
• Bachelor’s degree in Business, Economics, Analytics, Marketing, or related field.

Responsibilities

• Develop and maintain recurring CRM reports, ensuring timely, accurate insights.
• Monitor CRM KPIs and client performance to identify trends and opportunities.
• Execute CRM campaigns across product launches, events and key moments.
• Build and maintain targeted client lists for clienteling activities.
• Track campaign performance and provide insights to optimize results.
• Manage timelines, deliverables, and cross-functional coordination for CRM projects.
• Maintain CRM data quality and support store teams with tooling adoption.
• Partner with store and cross-functional teams to drive CRM KPIs.

Skills

CRM systems proficiency

BI tools proficiency

Excel

PowerPoint

Analytical thinking

Time management

Data integrity

Education

Bachelor's degree in Business, Economics, Analytics or Marketing

Tools

CRM platforms

BI reporting tools

Job description

Loro Piana in New York seeks a CRM Associate Manager to support CRM reporting, campaign execution, and client development across the Americas. You will work with CRM, VIC, Retail, and HQ teams to translate data into actionable engagement strategies that drive recruitment, retention, and long-term client relationships.

The role emphasizes data quality, cross-functional collaboration, and hands-on campaign management, with a focus on delivering timely insights and measurable results for store