CRM & Clienteling Lead – Luxury Retail

Brobston Group; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Diesel seeks a CRM and Client Development Manager to localize and implement its global CRM strategy across North America, elevating in-store and omnichannel client experiences to strengthen engagement, acquisition, retention, and customer lifetime value. The role collaborates with global and regional teams and spends significant time supporting retail stores.

You will lead clienteling initiatives, regional CRM campaigns, and loyalty communications, coach store leaders, analyze KPIs, and work

Qualifications

• 5+ years of experience in CRM, client development, clienteling, or retail leadership in premium or luxury retail.
• Demonstrated success implementing clienteling strategies across multiple retail locations and improving business performance.
• Strong coaching, leadership, analytical, commercial, communication, and stakeholder management skills.
• Knowledge of client behavior, lifecycle marketing, omnichannel CRM, and luxury retail operations.

Responsibilities

• Implement CRM and client development strategies across North America while adapting global priorities to regional needs.
• Coach and support store leaders and client advisors in clienteling, outreach, appointment selling, and relationship management.
• Develop and execute regional CRM campaigns, client engagement initiatives, loyalty communications, and client events.
• Analyze CRM, clienteling, loyalty, and retail KPIs, translating insights into strategies and measurable business outcomes.
• Coordinate with Retail, Marketing, E-commerce, Events, Merchandising, and Global teams to improve client experiences and campaign performance.
• Oversee clienteling tools, client activations, and follow-up strategies that support acquisition, retention, and sales.

Skills

CRM

Client development

Clienteling

Retail leadership

Analytics

Stakeholder management

Omnichannel

Tools

CRM platforms

Microsoft Office

Job description

Diesel seeks a CRM and Client Development Manager to localize and implement its global CRM strategy across North America, elevating in-store and omnichannel client experiences to strengthen engagement, acquisition, retention, and customer lifetime value. The role collaborates with global and regional teams and spends significant time supporting retail stores.

You will lead clienteling initiatives, regional CRM campaigns, and loyalty communications, coach store leaders, analyze KPIs, and work