CRM Implementation Consultant — Remote

Zillow Group Inc.; Northern (KY); Hybrid; USD 43,000 - 69,000; Full time

Benefits offered by this job

Equity awards

Job summary

Zillow Group is seeking an Implementation Consultant (iCon) to bridge customers and long-term success with Follow Up Boss. You will guide transitions from legacy systems, configure integrations, and deliver admin training to ensure scalable, tailored solutions.

Strong CRM and project management skills are essential for success. You will collaborate across Sales, Product, and Customer Success, deliver enablement resources, and help refine playbooks while operating in a remote model with

Qualifications

• 3+ years of experience in SaaS implementation, technical account management, or consulting.

Responsibilities

• Lead end-to-end implementation from kickoff to admin training.
• Configure the platform to align with client workflows and business needs.
• Manage timelines, risks, and customer-facing communications.

Skills

SaaS implementation

CRM knowledge

Project management

API concepts

Clear communication

Tools

Follow Up Boss

Salesforce

HubSpot

Zoho

Job description

Zillow Group is seeking an Implementation Consultant (iCon) to bridge customers and long-term success with Follow Up Boss. You will guide transitions from legacy systems, configure integrations, and deliver admin training to ensure scalable, tailored solutions.

Strong CRM and project management skills are essential for success. You will collaborate across Sales, Product, and Customer Success, deliver enablement resources, and help refine playbooks while operating in a remote model with