Customer Success Manager, Southeast

Zillow Group Inc.; Northern (KY); Hybrid; USD 85,000 - 130,000; Full time

Job summary

Zillow Group Inc. is seeking a Customer Success Manager to oversee a portfolio across Zillow Pro, Follow Up Boss, and Showcase. You will drive adoption, retention, and expansion by leveraging data, customer insights, and cross-functional collaboration.

The role emphasizes onboarding and ongoing strategic reviews, with a focus on delivering maximum value from Zillow’s offerings. The position is categorized as Remote, enabling work from home while supporting agents, teams, and brokerages across

Qualifications

• Experience delivering post-sales value through data-driven insights.
• Ability to drive adoption, retention and expansion in SaaS products.

Responsibilities

• Oversee a portfolio of Zillow Pro, Follow Up Boss, and Showcase customers.
• Lead onboarding, strategic reviews, and proactive health management.
• Collaborate with cross-functional teams to maximize customer outcomes.

Skills

Customer success

Data analysis

Account management

Cross-functional collaboration

Tools

CRM software

Job description

About the team

About the team Zillow's Agent Software and Advertising (ASA) organization partners with top real estate professionals to help them grow faster and operate smarter by enabling effective use of Zillow's offerings to turn insights into action, drive results, and build lasting value. Our bundled software solution brings together Zillow Pro, Follow Up Boss, and Showcase into a cohesive suite of tools that helps agent customers drive more transactions. Integrating these products, we deliver a seamless workflow and advertising experience that streamlines agent communication, enhances advertising reach, and optimizes every stage of the sales process from winning more listings to efficiently converting more leads.

About the role

The Customer Success Manager oversees a portfolio of Zillow's customers across Zillow Pro, Follow Up Boss, and Showcase, delivering an elevated experience to agents, teams and brokerages. As the primary post-sales owner for your book of business, you leverage data, customer insights, and cross-functional collaboration to drive adoption, retention, and expansion across this full product suite. By balancing onboarding, ongoing strategic reviews, and proactive account health management, you ensure customers gain maximum value from their investment in Zillow's offerings. This role has been categorized as a Remote position.

"Remote" employees do not have a permanent corporate office workplace and, instead,