Remote: Customer Success Manager, Growth & Adoption

Zillow Group Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Zillow Group Inc. is seeking a Customer Success Manager to oversee a portfolio of Zillow Pro, Follow Up Boss, and Showcase customers in a fully remote role.

You will leverage data and customer insights to drive adoption, retention, and expansion across the product suite, balancing onboarding with ongoing strategic reviews to maximize customer value. As the primary post-sales owner for your book, you will partner with cross-functional teams to ensure customers achieve their business goals and

Qualifications

• Experience in customer success, preferably in SaaS or tech-enabled services.
• Ability to translate insights into action and measurable outcomes.
• Strong collaboration with product, sales, and support teams.
• Proven track record building and maintaining high-value customer relationships.

Responsibilities

• Own post-sales lifecycle for a portfolio of Zillow products.
• Drive adoption, retention, and expansion through data-driven reviews.
• Coordinate onboarding, upsell opportunities, and success planning.
• Monitor health metrics and conduct proactive business reviews with customers.

Skills

Customer success management

Data-driven decision making

Cross-functional collaboration

Onboarding

Account health management

Job description

Zillow Group Inc. is seeking a Customer Success Manager to oversee a portfolio of Zillow Pro, Follow Up Boss, and Showcase customers in a fully remote role.

You will leverage data and customer insights to drive adoption, retention, and expansion across the product suite, balancing onboarding with ongoing strategic reviews to maximize customer value. As the primary post-sales owner for your book, you will partner with cross-functional teams to ensure customers achieve their business goals and