Remote CRM Implementation Specialist

Zillow; United States; On-site; USD 43,000 - 68,000; Full time

Job summary

Zillow is seeking an Implementation Consultant to guide customers through the transition to Follow Up Boss, handling configuration, data migration, and integrations while delivering admin training to ensure lasting success. This remote role spans across the U.S., with a focus on driving customer outcomes and scalable solutions.

As a bridge between Sales, Product, and Customer Success, you will own timelines, coordinate with multiple teams, and translate client goals into actionable

Responsibilities

• Lead the end-to-end implementation process from kickoff to admin systems training, managing timelines and risks.
• Configure the platform to meet customer workflows and align with client needs.
• Manage migrations and integrations with third‑party tools.
• Triage and resolve issues during implementation with cross‑functional teams.
• Deliver admin‑level training and create onboarding resources.
• Act as the bridge between Sales, Product, and Customer Success.
• Document goals and feedback to inform product improvements.

Job description

Zillow is seeking an Implementation Consultant to guide customers through the transition to Follow Up Boss, handling configuration, data migration, and integrations while delivering admin training to ensure lasting success. This remote role spans across the U.S., with a focus on driving customer outcomes and scalable solutions.

As a bridge between Sales, Product, and Customer Success, you will own timelines, coordinate with multiple teams, and translate client goals into actionable