CRM & Front Desk Coordinator

BestCare Treatment Services, Inc.; Bend (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

BestCare Treatment Services, Inc. in Bend, Oregon seeks an Administrative Support Specialist/CRM to support the Taylor Center front desk. The role focuses on welcoming clients, handling referrals, scheduling appointments, and ensuring accurate data entry across EMR/EHR systems.

You will maintain client files, verify information, generate standard reports, and assist with basic billing tasks. Bilingual in English/Spanish is a plus, with emphasis on HIPAA compliance and compassionate client care.

Qualifications

• Assoc. degree or college-level business courses plus 2 years’ solid business/office experience.
• HSD (or equivalent) plus 4 years’ solid business/office experience.

Responsibilities

• Greet clients as first point of contact with a welcoming, professional demeanor.
• Process referrals and enter data into EMR, coordinate with clinical teams.
• Schedule client appointments and manage the team calendar to avoid conflicts.
• Prepare reports for billing and maintain accurate client files and records.
• Provide administrative support including payments, insurance verification, and document management.

Skills

Customer service

Multi-line phone

Data entry

Office software

Education

Assoc. degree

High school diploma

Tools

EMR system

MOTS

Outlook

Job description

BestCare Treatment Services, Inc. in Bend, Oregon seeks an Administrative Support Specialist/CRM to support the Taylor Center front desk. The role focuses on welcoming clients, handling referrals, scheduling appointments, and ensuring accurate data entry across EMR/EHR systems.

You will maintain client files, verify information, generate standard reports, and assist with basic billing tasks. Bilingual in English/Spanish is a plus, with emphasis on HIPAA compliance and compassionate client care.