Patient Intake & Referral Specialist

BestCare Treatment Services, Inc.; Redmond, Northern (OR, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

BestCare Treatment Services, Inc. is seeking an Intake Coordinator for WMS services in Oregon to initiate referrals, coordinate scheduling, and enter information into the EHR to support person-centered care.

The role requires a High School Diploma and at least 3 years in a medical/behavioral health setting; Level II may require CADC-I or QMHA-I and a valid Oregon driver license. Bilingual English/Spanish preferred; daily team meetings and bed census management are part of the job.

Qualifications

• High School Diploma or equivalent required; Level II may require an assoc/education equivalent.
• 3 years’ experience in a medical office, ambulatory care, behavioral health, or similar setting.

Responsibilities

• Provide initial contact with referral clients and conduct initial interviews.
• Follow up referrals to ensure appropriate care and that clients are prepared for intake.
• Coordinate scheduling requirements and communicate with patients for all scheduling needs.
• Process referrals with proper authorization and document in the EHR.
• Enter all referral, hospital, outpatient, and other patient information into the EHR.
• Establish rapport with incoming clients and assign to intake bed in the EHR.
• Ensure referrals with co-occurring concerns are staffed with the treatment team.
• Obtain information to facilitate insurance pay authorizations and relay to clinical staff.
• Discuss treatment and fee agreements for self-pay clients prior to entry.
• Attend daily treatment team meetings and provide updates on incoming patients.
• Track census and bed availability for state-funded and private beds.
• Coordinate with billing and counselors to ensure billings and private payments are completed.
• Other related duties as assigned by the Program Supervisor/Director.

Skills

Customer service

Scheduling

EHR data entry

Education

High School Diploma

Associates degree in Addiction or related (Level II)

Tools

Electronic Health Records (EHR)

Job description

BestCare Treatment Services, Inc. is seeking an Intake Coordinator for WMS services in Oregon to initiate referrals, coordinate scheduling, and enter information into the EHR to support person-centered care.

The role requires a High School Diploma and at least 3 years in a medical/behavioral health setting; Level II may require CADC-I or QMHA-I and a valid Oregon driver license. Bilingual English/Spanish preferred; daily team meetings and bed census management are part of the job.