CRM Field Technology Lead — Drive Adoption & Insights

Biogen, Inc.; Cambridge (MA); On-site; USD 117,000 - 157,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Wellness program

Disability insurance

Vacation & shutdown

Holidays

Sick time

Parental Leave

401(k) match

Employee stock purchase

Tuition reimbursement

Employee Resource Groups

Job summary

Biogen, Inc. seeks a Manager of Field Technology to support US Commercial Field Teams in optimizing the Veeva CRM experience. You will lead cross-functional projects, drive adoption of new field technology, and maintain training content while measuring user satisfaction and utilization.

The role requires 3–5 years of experience in biotech/pharma or commercial operations, CRM proficiency (Veeva/Salesforce), and strong analytical skills to deliver insights for business operations and stakeholders.

Qualifications

• 3-5 years of working experience.
• Biotech/Pharma or Commercial Operations experience.
• 1-3 years of experience with CRM systems and Excel.
• Detail oriented with a strong track record of executing on successful projects.
• Ability to conduct in-depth analysis, but also present high-level results in a simplified manner.
• Bachelor’s degree.

Responsibilities

• Manage continuous improvement projects related to business and technical process improvements to enhance usability, adoption, and satisfaction with Veeva CRM.
• Lead cross functional projects to assist in development, deployment, and adoption of new field technology and enablement platforms for the US Commercial field teams.
• Ensure appropriate field technology training is conducted with new employees, identify training gaps with existing technology through in-depth analysis, and ensure support functions are knowledgeable on field technology capabilities.
• Management and oversight of IT resources, particularly the field service desk (FSD).
• Create comprehensive reports and provide actionable insights for stakeholders and business operations.
• Assist with troubleshooting of large technology issues by managing without authority.

Skills

CRM systems

Biotech/Pharma

Excel

Detail oriented

Analytical thinking

Education

Bachelor's degree

Tools

Veeva

Salesforce

Job description

Biogen, Inc. seeks a Manager of Field Technology to support US Commercial Field Teams in optimizing the Veeva CRM experience. You will lead cross-functional projects, drive adoption of new field technology, and maintain training content while measuring user satisfaction and utilization.

The role requires 3–5 years of experience in biotech/pharma or commercial operations, CRM proficiency (Veeva/Salesforce), and strong analytical skills to deliver insights for business operations and stakeholders.