Manager, Field Technology

Biogen; Cambridge (MA); On-site; USD 117,000 - 157,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & Life ins.

Fitness & Wellness programs

Job summary

Biogen seeks a Manager of Field Technology to empower US Commercial Field Teams with Veeva CRM, delivering user-centric improvements and leading cross-functional initiatives. You will translate business needs into technical requirements and manage field technology projects end-to-end.

You will oversee training content, CRM utilization analysis, and the field service desk, generating insights for stakeholders and driving adoption of new tools and platforms across the field.

Qualifications

• 3-5 years biotech/pharma or commercial operations experience.
• 1-3 years of experience with CRM systems and Excel.
• Detail oriented with a strong track record of executing projects.
• Ability to analyze in-depth and present high-level results clearly.
• Bachelor's degree required.

Responsibilities

• Manage continuous improvement projects to enhance usability, adoption, and satisfaction with Veeva CRM.
• Lead cross-functional projects for deployment and adoption of field technology and enablement platforms.
• Ensure field technology training is conducted and identify gaps via analysis.
• Oversee field service desk to address issues quickly and correctly.
• Create comprehensive reports and derive actionable insights for stakeholders.
• Troubleshoot large technology issues and manage without authority.

Skills

CRM systems

Analytical mindset

Cross-functional collaboration

Project execution

Detail oriented

Education

Bachelor's degree

MBA (preferred)

Tools

Veeva

Salesforce

Job description

About This Role

The Manager of Field Technology supports the US Commercial Field Teams to deliver a best-in-class user experience with Biogen's customer relationship management (CRM) tool. They will collaborate with key stakeholders to deliver innovative technology for launch products, as well as lead continuous improvement projects for existing products. They are responsible for delivering cross-functional projects and complex investigational analysis. This role is also accountable for maintaining training content and measuring the satisfaction and utilization of field users with Veeva CRM. This role exists to ensure digital tools are strategically rolled out and used to their fullest extent.

What You Will Do

• Manage continuous improvement projects related to business and technical process improvements to enhance the usability, adoption, and satisfaction with Veeva CRM.
• Lead cross functional projects to assist in the development, deployment, and adoption of new field technology and enablement platforms for the US Commercial field teams
• Ensure appropriate field technology training is conducted with new employees, identify training gaps with existing technology through in-depth analysis, and ensure support functions are knowledgeable on field technology capabilities
• Management and oversight of IT resources, particularly the field service desk (FSD) to ensure that issues are being addressed quickly and correctly.
• Ability to create comprehensive reports while understanding and interpreting the underlying data, ensuring accurate and actionable insights for stakeholders and business operations.
• Assist with troubleshooting of large technology issues by managing without authority

Who You Are

You enjoy being a key collaborator who can bring innovative technology to life using your unique ability to translate complex business needs to functional business requirements. People in the business rely on you to be their advocate and you can balance many different stakeholders. You can simplify technology for your stakeholders, but you can also dive into technical details. You have an analytical mind and can help investigate and present details of CRM utilization to uncover potential areas of opportunity.

Required Skills

• 3-5 years of working experience - Biotech/Pharma or Commercial Operations experience
• 1-3 years of experience with CRM systems and Excel
• Detail oriented with a strong track record of executing on successful projects
• Ability to conduct in-depth analysis, but also present high-level results in a simplified manner
• Bachelor's degree

Preferred Skills

• Veeva and Salesforce
• Project Management Skills
• MBA

Job Level: Management

Additional Information

The base compensation range for this role is: $117,000.00-$156,750.00

Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.

Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.

In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees' and their families physical, financial, emotional, and social well-being ; including, but not limited to:

• Medical, Dental, Vision, & Life insurances
• Fitness & Wellness programs including a fitness reimbursement
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
• Up to 12 company paid holidays + 3 paid days off for Personal Significance
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit
• 401(k) program participation with company matched contributions
• Employee stock purchase plan
• Tuition reimbursement of up to $10,000 per calendar year
• Employee Resource Groups participation

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on bui