Enrollment Systems Administrator

Athens State University; Athens (AL); On-site; USD 51,000 - 76,000; Full time

Job summary

Athens State University seeks an Enrollment Systems Administrator who will lead the enrollment technology ecosystem, including CRM platforms and related systems for recruitment, admissions, and student success.

You will analyze data, design workflows, build dashboards, train end users, and drive cross‑functional process improvements to ensure reliable system performance and accurate data for strategic enrollment growth.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field required.
• Minimum two years of technical or systems support experience.
• Experience with data analysis, system administration, reporting, and CRM management, preferably in higher education settings.
• Broad knowledge and understanding of higher education Admission, Financial Aid, and Enrollment processes and best practices.
• Experience with system analysis, data analytics, reporting, and data visualization.
• Demonstrated ability to manage new software systems and apply troubleshooting and analytical skills.

Responsibilities

• Compile and document data for applicant and enrollment reporting, trends analysis, and yield-strategy guidance.
• Analyze state, regional, and national demographic data to inform strategic enrollment planning.
• Develop dashboards and analytics for registration, admissions pipeline, and executive reporting.
• Perform routine data audits, validation, and data cleansing across CRM and enrollment systems.
• Serve as primary trainer for CRM end users, conducting onboarding, workshops, and documentation development.
• Provide documentation and training on consistent use of CRM and reporting tools to Admissions, Financial Aid, and other departments.
• Maintain shared governance knowledge to ensure coverage during staff absences.
• Map, analyze, and refine enrollment workflows to enhance efficiency and user experience.
• Lead or co-lead efforts to optimize CRM utilization across recruitment, admissions, and retention functions.
• Participate in cross-departmental meetings to gather feedback and identify system enhancement opportunities.
• Evaluate and recommend system and process modifications to improve performance and data integrity.
• Support essential Admissions functions during peak periods, including application processing and communications.
• Maintain open communication with internal and external stakeholders and promote collaborative working relationships.
• Complete other tasks as assigned.

Skills

Data analysis

CRM management

Reporting

Training users

Cross-functional collaboration

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Master's degree

Tools

Salesforce

Slate

TargetX

Job description

Enrollment Systems Administrator

Closing Date:

Job Duties

The Enrollment Systems Administrator provides strategic,analytical, and technical leadership for the University'senrollment technology ecosystem. This role manages theconfiguration, maintenance, and optimization of CRM platforms andrelated systems supporting recruitment, admissions, enrollment, andstudent success. Responsibilities include data analysis, workflowdesign, reporting, user support, system training, andcross-departmental process improvement. The position ensuresreliable system performance, accurate and accessible data, andeffective utilization of technology solutions to drive enrollmentgrowth and operational efficiency.

ESSENTIAL FUNCTIONS

Data Analytics & Reporting

• Compile and document data for applicant and enrollmentreporting, trends analysis, and yield-strategy guidance.
• Analyze state, regional, and national demographic data toinform strategic enrollment planning.
• Develop dashboards and analytics for registration, admissionspipeline, and executive reporting.
• Perform routine data audits, validation, and data cleansingacross CRM and enrollment systems.

Training, Documentation & Support

• Serve as primary trainer for CRM end users, conductingonboarding, workshops, and documentation development.
• Provide documentation and training on consistent use of CRM andreporting tools to Admissions, Financial Aid, and otherdepartments.
• Maintain shared governance knowledge to ensure coverage duringstaff absences.

Process Improvement & Cross-FunctionalCollaboration

• Map, analyze, and refine enrollment workflows to enhanceefficiency and user experience.
• Lead or co-lead efforts to optimize CRM utilization acrossrecruitment, admissions, and retention functions.
• Participate in cross-departmental meetings to gather feedbackand identify system enhancement opportunities.
• Evaluate and recommend system and process modifications to improve performance and data integrity.

Operational & Enrollment Support

• Support essential Admissions functions during peak periods,including application processing and communications.
• Maintain open communication with internal and externalstakeholders and promote collaborative working relationships.
• Complete other tasks as assigned.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science,or a related field required.
• Minimum two years of technical or systems supportexperience.
• Experience with data analysis, system administration,reporting, and CRM management, preferably in higher educationsettings.
• Broad knowledge and understanding of higher educationAdmission, Financial Aid, and Enrollment processes and bestpractices.
• Experience with system analysis, data analytics, reporting, anddata visualization.
• Demonstrated ability to manage new software systems and applytroubleshooting and analytical skills.

Required License, Certification, or Special Credentials

• Requires Valid Driver's License.

Other Qualifications and Job Requirements

• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality of student andinstitutional data.
• Ability to work independently and with minimalsupervision.
• Excellent interpersonal communication and customer serviceskills.
• Professional demeanor and ability to multitask in a dynamicenvironment.

Qualifications Preferred

• Master's degree
• Experience with CRM platforms such as Salesforce, Slate, orTargetX, and student information systems like Banner.
• Experience with ARGOS or similar reporting tool, preferred.Experience with SPSS or similar statistical softwarepreferred.
• Knowledge of workflow tools, data integrations, and SSOtechnologies.

Working Conditions

• Ability to remain in a stationary position, such as sittingand/or standing for prolonged period of time.
• Ability to adjust or move objects up to 25 pounds
• Frequently communicates with others to exchangeinformation
• Frequently uses hands/fingers to operate a computer and otheroffice productivity machinery
• Operates a motor vehicle as needed

Salary Schedule

SALARY RANGE: $50,923 – $76,385: with midpoint at $63,654 (Annualized Rate) To view salary schedules visit: https://www.athens.edu/about/offices/human-resources/resources/salary-schedule-tables Salary will be Commensurate with experience and qualifications.

About Athens State University

Located in historic Athens, Alabama, Athens State University offersjunior and senior-level coursework to community college graduatesand transfer students holding sufficient credits from otherinstitutions. Presently, over 3,100 students have selected AthensState because of its neighborly environment where 50 majors anddegree programs are offered, with courses taught by a supportiveand exceptional faculty. Approximately 80% of the students areenrolled in at least one online course. The typical student is aworking adult who commutes. Recently, the University was featuredin the 2015 Best Value Online College Rankings by OnlineU.org forfour online programs including computer science, accounting,education and human resources. The University offers undergraduatedegree programs in Liberal Arts, Teacher Preparation, and Business.The University employs more than 350 full and part-time employeeswith approximately 90 full-time faculty members in three colleges:College of Arts and Sciences, College of Business, and College ofEducation. Seventy-five percent of the full-time faculty membershold a terminal degree. The University is accredited by theSouthern Association of Colleges and Schools Commission onColleges.

In accordance with Athens State University Policy and guidelines,the applicant chosen for employment will be required to sign aconsent form for a criminal background check. Employment will becontingent upon the receipt of a clearance notification from thatcriminal background check.

Non-Discrimination Policy Statement Athens State University, asan equal opportunity/affirmative action institution, complies withall applicable federal and state laws regarding nondiscriminationand affirmative action. Athens State University does notdiscriminate on the basis of race, color, national origin, age,marital status, gender, gender identity, gender expression,pregnancy, sexual orientation, disability, religion, geneticinformation, or veteran status in employment, or admissions to orparticipation in educational programs and activities. Inquiries orconcerns may be addressed to the Office of the Vice President ofEnrollment and Student Support Services, 300 N. Beaty St., Athens,AL 35611, 256- 233-8175.