Strategic Inside Sales & Key Accounts Lead

Capstone Search Advisors; Mantua Township (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading recruitment firm is seeking a results-driven Customer Service Manager to lead a team in a fast-paced manufacturing environment in Mantua Township, Ohio. This role focuses on building strong customer relationships and driving revenue through effective order management. The ideal candidate will have at least 5 years of customer service experience in manufacturing and proven leadership skills, along with the ability to collaborate with cross-functional teams to deliver exceptional customer experiences.

Qualifications

• 5+ years of customer service experience in a manufacturing environment.
• 2+ years of leadership or supervisory experience.
• Proven track record managing and growing key customer accounts.

Responsibilities

• Lead, coach, and develop a team managing quotes and customer accounts.
• Serve as the primary contact for strategic manufacturing customers.
• Analyze account performance and sales metrics to drive profitability.

Skills

Leadership

Customer Relationship Management

Sales Strategies

Manufacturing Process Understanding

ERP systems

CRM platforms

Education

Bachelor’s degree in Business or Engineering

Job description

A leading recruitment firm is seeking a results-driven Customer Service Manager to lead a team in a fast-paced manufacturing environment in Mantua Township, Ohio. This role focuses on building strong customer relationships and driving revenue through effective order management. The ideal candidate will have at least 5 years of customer service experience in manufacturing and proven leadership skills, along with the ability to collaborate with cross-functional teams to deliver exceptional customer experiences.