Call Center Leader - Inspire Teams, Boost Bookings

Atrium Home Services; Fenton (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive wages and bonus opportunities

Benefit eligible day one

401K with 5% Company Match

Paid holidays and PTO

Job summary

A premier home services provider in Fenton, MO is seeking a talented Call Center Leader to oversee operations and manage a team of Customer Service Representatives. You will ensure quality service, drive performance metrics, and resolve escalated issues. Ideal candidates have 4-5 years of experience in call center management and a strong background in customer service. Competitive wages and benefits are offered.

Qualifications

• 4 to 5 years of call center management experience required.
• Excellent verbal and written communication skills.
• Familiarity with Service Titan, AS400, or Dialpad preferred.

Responsibilities

• Oversee daily operations of customer service department.
• Monitor performance metrics and quality assurance.
• Manage and coach Customer Service Representatives.

Skills

Call center management

Team leadership

Data analysis

Communication skills

Problem-solving

Tech-savvy

Education

Bachelor’s degree or higher in a related field

Tools

Microsoft Office

Service Titan

Salesforce

Job description

A premier home services provider in Fenton, MO is seeking a talented Call Center Leader to oversee operations and manage a team of Customer Service Representatives. You will ensure quality service, drive performance metrics, and resolve escalated issues. Ideal candidates have 4-5 years of experience in call center management and a strong background in customer service. Competitive wages and benefits are offered.