CRM-Driven Admin & Customer Service Specialist

Home Climates, Inc.; Elizabethtown (Lancaster County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid vacation

6 paid holidays

IRA match

Company laptop

Life insurance

Job summary

Home Climates, Inc. in Elizabethtown, PA is seeking an Admin / Customer Service professional to support multiple tasks in a fast-paced, team-focused environment. You will communicate across departments and with customers, ensuring follow-through and organized workflows.

The role emphasizes process adherence, a positive attitude, and the ability to learn, prioritize and stay organized while handling invoicing, CRM updates, scheduling, and service coordination. Equal opportunity employer.

Qualifications

• Must be computer literate with knowledge of QuickBooks, Excel, Word and Microsoft Teams.
• Service Titan experience is preferred but not required.
• Excellent communication, organization and willingness to learn multiple tasks.

Responsibilities

• Create and review invoices and process paperwork for new installs including registrations and rebates.
• Oversee numerous administrative responsibilities and maintain detailed notes.
• Update the CRM system for every customer interaction and follow up on leads.
• Schedule service and sales appointments and assign staff accordingly.
• Maintain service contracts for renewals and scheduling.
• Handle customer inquiries via phone, email and text with professionalism.

Skills

Customer service

Team player

Prioritization

Organization

Follow-through

Communication

Cold calling

Scheduling

Tools

QuickBooks

Excel

Word

Microsoft Teams

ServiceTitan

CRM systems

Job description

Home Climates, Inc. in Elizabethtown, PA is seeking an Admin / Customer Service professional to support multiple tasks in a fast-paced, team-focused environment. You will communicate across departments and with customers, ensuring follow-through and organized workflows.

The role emphasizes process adherence, a positive attitude, and the ability to learn, prioritize and stay organized while handling invoicing, CRM updates, scheduling, and service coordination. Equal opportunity employer.