Admin Assistant /Customer Service

Home Climates, Inc.; Elizabethtown (Lancaster County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid vacation

6 paid holidays

IRA match

Company laptop

Life insurance

Job summary

Home Climates, Inc. in Elizabethtown, PA is seeking an Admin / Customer Service professional to support multiple tasks in a fast-paced, team-focused environment. You will communicate across departments and with customers, ensuring follow-through and organized workflows.

The role emphasizes process adherence, a positive attitude, and the ability to learn, prioritize and stay organized while handling invoicing, CRM updates, scheduling, and service coordination. Equal opportunity employer.

Qualifications

• Must be computer literate with knowledge of QuickBooks, Excel, Word and Microsoft Teams.
• Service Titan experience is preferred but not required.
• Excellent communication, organization and willingness to learn multiple tasks.

Responsibilities

• Create and review invoices and process paperwork for new installs including registrations and rebates.
• Oversee numerous administrative responsibilities and maintain detailed notes.
• Update the CRM system for every customer interaction and follow up on leads.
• Schedule service and sales appointments and assign staff accordingly.
• Maintain service contracts for renewals and scheduling.
• Handle customer inquiries via phone, email and text with professionalism.

Skills

Customer service

Team player

Prioritization

Organization

Follow-through

Communication

Cold calling

Scheduling

Tools

QuickBooks

Excel

Word

Microsoft Teams

ServiceTitan

CRM systems

Job description

Home Climates has an opportunity for a multi-talented Admin / Customer service professional who is a team player that will thrive in a fast-paced and supportive environment. Our team centric culture is crucial to our success and you will work and communicate with many employees, departments and customers each day. The right candidate for this job is one who is capable of learning multiple tasks and responsibilities. Due to the number of different tasks, prioritization is a key skill, as well as staying organized, detailed and most importantly, following through all tasks to the end. We are a very process focused company and are looking for individuals who will be able to support and grow our internal procedures. Attitude is also key to this job, we believe in maintaining a positive mindset at all times- during busy season, during slow times, during all the challenges and successes. We are looking for the right fit not only for us, but also for you in your professional career, so let’s start the conversation!

*We are an Equal Opportunity Employer and all inquiries are kept confidential.

• Must be computer literate with knowledge of Quickbooks, Excel, Word, and MIcrosoft Teams.
• Service Titan experience is preferred but not required.
• Possesses a team player mentality and communicates in a friendly and professional manner to customers, vendors, and employees through phone calls, emails and text messages.
• Must communicate with customers in a way that expresses knowledge about our services and our membership plans. Answers the phone quickly and professionally.
• Takes action immediately on any customer requests and follows it through to the solution.
• Must be able to create and review invoices, in addition to processing paperwork for new installs including warranty registrations and rebate applications.
• Ability to participate in and oversee numerous administrative responsibilities.
• Maintains detailed notes and has the ability to follow up on all service requests, both internal and external in a timely manner.
• Updates every customer’s Service Titan account (CRM system) for each customer interaction.
• Accurately captures all new customer information in theCRM system.
• Follows up on all leads, proposals, and potential sales until closed or dismissed.
• Comfortable making cold calls to current and prospective customers on service and maintenance specials.
• Schedules service and sales appointments with customers and assigns the appropriate staff to perform the work.
• Maintains service agreement contracts for renewals and scheduling.
• Ability to adhere to schedule optimization techniques determined by the seasonality of the business.
• Independently oversees and determines solutions to customer issues.
• Possesses a positive and highly self motivated attitude and approach to their work.
• Has a strong work ethic and takes the initiative to help on any projects or issues willingly within or outside of the Customer Service Department.
• Quick books data entry of Vendor bills, invoicing, payments and report generation experience is preferred, but not required.
• HVACtechnical awareness is preferred but not required. C
• Continuously developing this knowledge will be required upon starting the position.

Benefits

• Health, vision and dental insurance - company covers a portion of premiums, effective the first of the month after 30-days of employment
• Paid vacation
• 6 paid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day)
• 3% Traditional IRA match after 90 days of employment, no vesting period for matching funds after 90-day waiting period
• Company laptop
• $25,000 company-paid life insurance