Customer Experience & Admin Coordinator

G. Fedale Roofing and Siding; North Wales (Montgomery County); On-site; USD 36,000 - 52,000; Full time

Job summary

G. Fedale Roofing and Siding in North Wales, PA is hiring a Customer Service Representative to support customers and internal teams through inbound communications, scheduling, and essential administrative tasks.

You will ensure a positive customer experience by accurately gathering information and maintaining data integrity in the CRM and related databases. The role requires a high school diploma with related coursework, at least 1 year in administrative support, and proficiency with QuickBooks

Qualifications

• A high school diploma with additional training in accounting, communication, IT, billing, and collections.
• At least 1 year in an administrative support role; construction experience is a plus.
• Strong math skills and ability to use QuickBooks and a CRM system.
• Excellent customer service, clear communication, and professional demeanor.

Responsibilities

• Responds promptly to inbound service requests across channels and maintains a positive customer experience.
• Collects and records customer information accurately in CRM and databases.
• Routes calls and supports phone volume to ensure high answer rates and quick resolution.
• Schedules appointments using scheduling software and confirms details with customers.
• Follows SOPs and contributes to process improvements across departments.

Skills

Customer service

Data entry

Communication

Multi-tasking

Problem solving

Education

High school diploma + accounting/IT training

Tools

QuickBooks

CRM system

Job description

G. Fedale Roofing and Siding in North Wales, PA is hiring a Customer Service Representative to support customers and internal teams through inbound communications, scheduling, and essential administrative tasks.

You will ensure a positive customer experience by accurately gathering information and maintaining data integrity in the CRM and related databases. The role requires a high school diploma with related coursework, at least 1 year in administrative support, and proficiency with QuickBooks