CRM & Donor Stewardship Coordinator

Cooper; New York (NY); On-site; USD 65,000 - 68,000; Full time

Job summary

The Cooper Union in New York is seeking a Coordinator, Development Operations to provide essential administrative, donor stewardship, and CRM support for the Development and Alumni Affairs team. This role handles gift processing, reporting, and data integrity to ensure accurate fundraising records and efficient departmental operations.

You will assist with events, coordinate communications with alumni and donors, and collaborate with Finance and campus partners.

Qualifications

• 2+ years of non-profit, education, or fundraising experience.
• Fluency in Microsoft Word, PowerPoint, Excel, Outlook, Tableau, and databases such as Slate, Raiser's Edge, or Salesforce.
• Customer service orientation with strong written and verbal communication skills.
• Exceptional time management and organizational skills with sharp attention to detail.
• Propriety, tact, thoughtfulness, and discretion when interacting with alumni, donors, and prospects.
• Understanding of fundraising and relationship management within higher education.
• Appreciation for The Cooper Union mission and ethos.

Responsibilities

• Process charitable gifts and pledges accurately and in a timely manner in accordance with institutional policies and procedures.
• Generate and distribute tax receipts and gift acknowledgments, ensuring compliance with applicable regulations and donor stewardship standards.
• Assist with gift documentation, donor records maintenance, and fundraising reporting as needed.
• Maintain the accuracy, completeness, and integrity of constituent data within the institution's CRM database.
• Perform ongoing CRM hygiene activities, including data updates, record audits, duplicate resolution, and constituent profile maintenance.
• Support data entry and quality assurance efforts related to fundraising and alumni engagement activities.
• Process invoices, reimbursements, and departmental expenses in accordance with institutional financial procedures including expense submissions for members of the Senior Development Team.
• Assist with scheduling, correspondence, record keeping, and other administrative support functions as required for the Development Team and the Vice President of Alumni Affairs and Development.
• Serve as a first point of contact for alumni, donors, and community members by responding to phone calls, emails, and general inquiries in a professional and customer-focused manner. Route inquiries appropriately and ensure timely resolution of constituent requests.
• Assist with event logistics, registrations, constituent communications, and on-site support for key alumni affairs and fundraising events such as All Cooper Weekend, Lifetime Giving Societies Dinner, Campus tours and workshops, and other advancement and donor engagement activities.
• Collaborate effectively with Development, Alumni Affairs, Finance, and other campus stakeholders.
• Maintain confidentiality of donor, alumni, financial, and institutional information.
• Perform other duties as assigned in support of the mission and goals of the Development and Alumni Affairs department.

Skills

Non-profit fundraising experience

Customer service

Written and verbal communication

Time management

Attention to detail

Discretion

Higher education fundraising knowledge

Appreciation for Cooper Union mission

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Tableau

Slate

Raiser’s Edge

Salesforce

Job description

The Cooper Union in New York is seeking a Coordinator, Development Operations to provide essential administrative, donor stewardship, and CRM support for the Development and Alumni Affairs team. This role handles gift processing, reporting, and data integrity to ensure accurate fundraising records and efficient departmental operations.

You will assist with events, coordinate communications with alumni and donors, and collaborate with Finance and campus partners.