CRM & Data Analytics Specialist: Dashboards & Workflows

Cincinnati State; Cincinnati (OH); Hybrid; USD 40,000 - 57,000; Part time

Job summary

Cincinnati State seeks a Performance & Systems Analyst to manage CRM and data systems supporting the Technician Earn-and-Learn Concierge Service. You will monitor pipelines, prepare dashboards, and identify risks while reducing administrative burden on staff.

The role requires technical skills and operational judgment to ensure accurate data, timely reporting, and effective service delivery across employer partners and program staff.

Qualifications

• Bachelor's degree or equivalent in data analytics, information systems, business, public administration, economics, research, operations, or related field.
• Three years of experience in CRM administration, data analysis, performance measurement, reporting, or related area.
• Ability to organize, validate, and explain data from multiple sources with high accuracy.
• Experience creating operational reports, dashboards, and data-quality controls.

Responsibilities

• Configure, administer, and maintain CRM and related workflows.
• Develop user-friendly fields, forms, status definitions, alerts, templates, and automation.
• Manage user access, documentation, and data-handling practices in coordination with IT.
• Provide staff training and ongoing CRM, dashboards, and forms support.
• Monitor records for completeness and accuracy; resolve missing/conflicting information.
• Develop quality-control routines and reports to identify risks and overdue follow-up.
• Create and maintain dashboards and reports for employer services, participation, and satisfaction.
• Translate analysis into practical recommendations for program leadership.
• Ensure data privacy, governance, and secure data handling.

Skills

CRM administration

Data analysis

Reporting dashboards

Data quality controls

Cross-functional collaboration

Excel proficiency

Education

Bachelor's degree (data analytics / information systems / business)

Tools

Power BI

Microsoft 365

CRM system

Job description

Cincinnati State seeks a Performance & Systems Analyst to manage CRM and data systems supporting the Technician Earn-and-Learn Concierge Service. You will monitor pipelines, prepare dashboards, and identify risks while reducing administrative burden on staff.

The role requires technical skills and operational judgment to ensure accurate data, timely reporting, and effective service delivery across employer partners and program staff.