CRM & Customer Engagement Leader — Healthcare Tech

GRT US Holding; Morristown (NJ); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Long-Term Incentive Plan (cash) 15%

Annual performance bonus 15%

Job summary

GRT US Holding is seeking a Manager, CRM & Customer Engagement to lead the delivery and continuous improvement of technology solutions for healthcare professionals and key stakeholders. You will partner with sales, marketing, COMEX, medical affairs, finance, legal, and global IT to align with platform standards and business strategies.

The role requires 5+ years in business systems or consulting, strong CRM and MDM knowledge, and experience in regulated environments.

Qualifications

• Bachelor’s degree in computer science, information systems, engineering, or related field.
• 5+ years of progressive experience in business systems analysis, project management, or consulting roles.
• Proven technical proficiency with CRM and/or omnichannel customer engagement platforms.
• Strong understanding of commercial operations in pharma/healthcare/life sciences.
• Experience in regulated environments and change management.

Responsibilities

• Manage end-to-end support and change management of CRM/Marketing platforms and data interfaces.
• Coordinate incident resolution with managed services and global IT teams.
• Lead functional design, testing, and delivery of process improvements and system enhancements.
• Document requirements and user stories, aligning with stakeholder objectives.
• Act as US market lead in CRM and customer engagement transformation initiatives.
• Oversee vendor relationships and platform service levels.

Skills

CRM platforms

Business analysis

Cross-functional collaboration

Vendor management

Communication

Education

Bachelor’s degree in CS/IS/Engineering

Tools

Veeva CRM

Salesforce Marketing Cloud

Veeva Vault PromoMats

Veeva Network

Veeva Align/OpenData

Job description

GRT US Holding is seeking a Manager, CRM & Customer Engagement to lead the delivery and continuous improvement of technology solutions for healthcare professionals and key stakeholders. You will partner with sales, marketing, COMEX, medical affairs, finance, legal, and global IT to align with platform standards and business strategies.

The role requires 5+ years in business systems or consulting, strong CRM and MDM knowledge, and experience in regulated environments.