Strategic Healthcare Customer Success Manager (RCM)

US15 eMDs, Inc.; Richardson (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with employer matching

Personal Time Off

Job summary

CompuGroup Medical (CGM) is shaping the future of digital health by delivering ground-breaking e-health solutions. We seek a Customer Success Manager to maximize product engagement and retention for RCM customers, collaborating across departments to ensure successful delivery and revenue growth.

The role emphasizes executive-level relationship-building, clear communication, and strategic initiatives in a fast-paced, hybrid work environment.

Qualifications

• Minimum of 8 years of strategic account executive and/or management experience, healthcare and/or payor experience required.
• A proven record as a strategic account manager/consultant with demonstrated success in customer growth and retention.
• Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations.
• Excellent communication and customer care skills - written and verbal.
• Diplomacy, tact, and poise under pressure.
• Solid business development, leadership, administrative and organizational skills - accuracy, attention to detail, ability to multitask and prioritize.
• Computer skills required using Microsoft Outlook, Word, PowerPoint and Excel.

Responsibilities

• Post-sale engagement to maximize retention and assist customers in using eMDs products.
• Serve as the key contact and trusted advisor for RCM customers across specialties.
• Coordinate resources across practice management, sales, IT, accounting, administration and compliance.
• Lead regular customer meetings to review goals, AR targets, payor issues and physician revenue.
• Perform periodic billing audits for assigned customers.
• Monitor and drive improvements in KPI and revenue cycle for multiple RCM customers.

Skills

Strategic account management

Executive presence

Customer growth

Communication skills

Diplomacy under pressure

Attention to detail

Multitask / prioritization

Administrative skills

Leadership

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

CompuGroup Medical (CGM) is shaping the future of digital health by delivering ground-breaking e-health solutions. We seek a Customer Success Manager to maximize product engagement and retention for RCM customers, collaborating across departments to ensure successful delivery and revenue growth.

The role emphasizes executive-level relationship-building, clear communication, and strategic initiatives in a fast-paced, hybrid work environment.