Director IT Commercial Systems and CRM Operations – Global Commercial Technology

BeOne Medicines Ltd.; Decatur (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

Scorpion Therapeutics is seeking a senior IT leader to drive the operational management and strategic development of US and JPAC commercial technology platforms. You will support sales, medical affairs, market access, marketing, and omnichannel engagement, ensuring governance and continuous improvement across CRM ecosystems.

The role requires extensive experience with Salesforce/Veeva in regulated pharma environments, plus strong leadership of cross-functional teams and vendor relationships,

Qualifications

• Bachelor's degree in IT, Business, or related field.
• 10+ years in IT with leadership experience supporting commercial systems in pharma.
• 5+ years managing cross-functional teams and vendor relationships.
• Deep expertise in Salesforce, Veeva, or similar CRM platforms within regulated environments.

Responsibilities

• Oversee CRM platform performance and governance.
• Partner with stakeholders to align technology roadmaps with business goals.
• Drive continuous improvement across platforms and processes.
• Lead vendor management and operational excellence initiatives.
• Manage and develop a global IT team.

Skills

Leadership experience

Cross-functional collaboration

Vendor management

Strategic development

Governance & change management

Digital engagement technologies

Education

Bachelor's degree in IT or related

Tools

Salesforce

Veeva

Job description

Role

Lead the operational management and strategic development of US and JPAC commercial technology platforms supporting sales, medical affairs, market access, marketing, and omnichannel engagement.

Responsibilities

• oversee CRM platform performance
• partner with stakeholders to align technology roadmaps with business goals
• drive continuous improvement
• ensure governance, release, and change management
• lead vendor management and operational excellence initiatives
• manage and develop a global IT team

Requirements

• Bachelor's degree in IT, Business, or related field
• 10+ years in IT with leadership experience supporting commercial systems in pharma
• deep expertise in Salesforce, Veeva, or similar CRM platforms within regulated environments
• 5+ years managing cross-functional teams and vendor relationships
• strong understanding of pharmaceutical commercial processes, GxP, compliance, and digital engagement technologies

High Value

• extensive CRM management within regulated pharma environments
• global deployment experience
• knowledge of GxP, GDPR, HIPAA, and commercial tech ecosystems
• certifications like Salesforce, Veeva, ITIL, PMP preferred

Work Setup

hybrid, minimal travel (~10%).