Head of Luxury Client Strategy & CRM

London Jewelers; Glen Head (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

401(k) with employer matching

Employee assistance program

Flexible spending account

Health savings account

Life insurance

Job summary

London Jewelers is seeking a Director of Client Strategy & CRM to lead client engagement across all boutique locations, elevate clienteling, and maximize lifetime value through data-driven insights. The role collaborates with Retail Operations, Marketing, Buying, E commerce and brand partners to ensure luxury hospitality standards and omnichannel excellence.

The ideal candidate has 8-12+ years in CRM or related fields, with experience in high-end watches, jewelry, fashion, or hospitality.

Qualifications

• 8-12+ years in CRM, Client Strategy, Clienteling or Business Development in luxury/hospitality sectors.
• Bachelor's degree in Business, Marketing, or related field.
• Strong relationship management, cross-functional leadership and strategic planning.

Responsibilities

• Develop and execute the long-term CRM and client engagement strategy across boutique locations.
• Build a world-class clienteling culture and increase client retention and lifetime value.
• Lead data-driven initiatives to acquire, reactivate, and retain VIP clients.
• Create segmentation, define KPIs, and develop executive dashboards with CRM KPIs.
• Drive Loyalty & Luxury Clienteling programs and exclusive events partnerships.

Skills

Client Strategy

Clienteling

Business Development

Leadership

Analytics

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

Microsoft Dynamics

HubSpot

Tulip

Job description

London Jewelers is seeking a Director of Client Strategy & CRM to lead client engagement across all boutique locations, elevate clienteling, and maximize lifetime value through data-driven insights. The role collaborates with Retail Operations, Marketing, Buying, E commerce and brand partners to ensure luxury hospitality standards and omnichannel excellence.

The ideal candidate has 8-12+ years in CRM or related fields, with experience in high-end watches, jewelry, fashion, or hospitality.