Luxury CRM Manager - Data-Driven Client Experience

CELINE; New York (NY); On-site; USD 105,000 - 120,000; Full time

Job summary

CELINE is seeking a CRM Manager to lead the development and execution of CRM strategies across North America, elevating the client experience and driving growth. You will oversee CRM campaign management, client insights, reporting, database quality, and performance tracking while partnering with regional and global stakeholders.

This role offers an opportunity to deepen expertise in luxury client behavior, omnichannel CRM strategy, and data‑driven decision making within a prestigious fashion

Qualifications

• Bachelor’s degree or above in Marketing, Business, or Data Analytics, or equivalent experience.
• Strong strategic thinking and business acumen with advanced analytical skills.
• Experience with CRM platforms and reporting tools (Salesforce, SAP CRM, Tableau, Power BI).

Responsibilities

• Lead regional CRM strategies and seasonal action plans aligned with business priorities.
• Oversee CRM campaigns across online and offline channels with measurable impact.
• Develop client insights analyses and dashboards for leadership and stakeholders.
• Ensure data quality and enrichment across the region to support reporting.
• Collaborate with Retail, Marketing, Operations to align CRM priorities.

Skills

Strategic thinking

Analytical skills

Excel & PowerPoint

SQL

Tableau

Power BI

Python/R

Luxury brand knowledge

Cross-functional collaboration

Education

Bachelor’s degree in Marketing or related field

Tools

Salesforce

SAP CRM

Qlik

Power BI

Job description

CELINE is seeking a CRM Manager to lead the development and execution of CRM strategies across North America, elevating the client experience and driving growth. You will oversee CRM campaign management, client insights, reporting, database quality, and performance tracking while partnering with regional and global stakeholders.

This role offers an opportunity to deepen expertise in luxury client behavior, omnichannel CRM strategy, and data‑driven decision making within a prestigious fashion