Associate CRM Manager

Brobston Group LLC; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Brobston Group LLC is seeking an Associate CRM Manager to drive CRM reporting, campaign execution, and client development across the Americas region. You will leverage client data and performance insights to inform engagement strategies and strengthen recruitment, retention, and long-term engagement.

You will collaborate with CRM, VIC, Retail, and HQ teams to monitor KPIs, conduct client analysis, and manage gifting programs while building targeted client lists for effective clienteling and

Qualifications

• 3-5 years CRM, customer management, data analytics, or related fields.
• Bachelor’s degree in Business, Economics, Analytics, Marketing, or a related field.
• Advanced proficiency with CRM platforms and BI reporting tools, and Microsoft Office (Excel/PowerPoint).
• Strong analytical, problem-solving, written, verbal, and presentation skills with high data integrity.

Responsibilities

• Develop and maintain recurring CRM reports with timely, accurate insights.
• Monitor CRM KPIs and client performance to identify trends and opportunities.
• Conduct client analysis across stores, product launches, events, and seasonal initiatives.
• Execute CRM campaigns for product launches, events, gifting, and key client moments; track performance.
• Build and maintain targeted client lists to support clienteling and cross-functional priorities.
• Serve as a key user of CRM and BI tools; support retail teams; ensure data quality and store training.
• Manage ordering, tracking, and deployment of seasonal gifting programs.

Skills

Analytical skills

Problem-solving

Communication skills

Presentation skills

Attention to detail

Education

Bachelor's degree in Business or related field

Tools

CRM platforms

BI reporting tools

MS Office

Job description

Summary

The Associate CRM Manager will support CRM reporting, campaign execution, and client development initiatives across the Americas region. This role leverages client data and performance insights to inform engagement strategies and drive key CRM priorities. The position works closely with CRM, VIC, Retail, and HQ teams to strengthen client recruitment, retention, and long-term engagement.

Responsibilities

• Develop and maintain recurring CRM reports, ensuring timely, accurate, and actionable insights.
• Monitor CRM KPIs and client performance to identify trends, drivers, and areas of opportunity across the region.
• Conduct client analysis across stores, product launches, events, and seasonal initiatives and generate actionable recommendations.
• Execute CRM campaigns for product launches, events, seasonal gifting, and other key client moments and track performance.
• Build and maintain targeted client lists to support clienteling and business priorities, and manage timelines and cross-functional coordination.
• Serve as a key user of CRM and business intelligence tools, support retail teams, maintain CRM data quality, and support store training and adoption.
• Manage the ordering, tracking, and deployment of seasonal gifting programs.

Requirements

• 3-5 years of experience in CRM, customer management, client development, data analytics, or related fields, preferably in luxury, fashion, or retail.
• Bachelor’s degree in Business, Economics, Analytics, Marketing, or a related field.
• Advanced proficiency with CRM platforms, business intelligence reporting tools, and Microsoft Office, particularly Excel and PowerPoint.
• Strong analytical, problem-solving, written, verbal, and presentation skills with high attention to detail and data integrity.
• Ability to manage multiple priorities in a fast-paced environment, self-motivated and able to work independently.