CRM Campaign Ops Associate – Retention

DoorDash; New York (NY); On-site; USD 71,000 - 105,000; Full time

Benefits offered by this job

401(k) match

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Job summary

DoorDash is seeking an Associate, Campaign Operations on the Retention Marketing team in New York. You will manage communications across email, push, SMS, and in-app messaging to grow customer engagement and retention, ensuring campaigns meet all steps before launch and deliver high-quality experiences.

You will partner with Marketing, Product, Data Science, and Creative teams to craft strategies, designs, and copy, while monitoring performance and sharing actionable insights for continuous

Qualifications

• 1–3 years in Retention/Email/Lifecycle Marketing with knowledge of email practices, targeting, segmentation, A/B testing and analytics.
• Hands-on with CRM tech including ESPs/marketing automation and basic HTML understanding.
• Excellent verbal and written communication.
• Strong attention to detail and ability to manage multiple projects.

Responsibilities

• Create CRM campaign strategy to drive awareness and growth of strategic priorities with targeted audiences.
• Collaborate with Integrated Marketing to determine channel mix, messaging, audience targeting and touchpoints.
• Develop campaign designs and copy, applying brand guidelines and collaborating with creative teams.
• Build, QA, launch and optimize retention campaigns across email, push, SMS and in-app messaging.
• Develop scalable workflows and best practices to ensure high-quality campaigns with minimal errors.
• Collaborate with cross-functional teams to increase personalization and improve campaign execution.

Skills

Retention Marketing

Email Marketing

Lifecycle Marketing

HTML basics

SQL basics

Analytics mindset

Communication

Cross-functional collaboration

Tools

CRM platforms

ESP/Marketing Automation

Tableau

Periscope

HTML

Job description

DoorDash is seeking an Associate, Campaign Operations on the Retention Marketing team in New York. You will manage communications across email, push, SMS, and in-app messaging to grow customer engagement and retention, ensuring campaigns meet all steps before launch and deliver high-quality experiences.

You will partner with Marketing, Product, Data Science, and Creative teams to craft strategies, designs, and copy, while monitoring performance and sharing actionable insights for continuous