IT CRM Systems Specialist

Alvin College; Alvin (TX); On-site; USD 57,000 - 70,000; Full time

Job summary

Alvin College is seeking a CRM Systems Specialist to act as the primary administrator and technical lead for the college's CRM platform. The role involves configuring the system, gathering business requirements, and delivering end-user training and documentation.

The candidate should have at least two years of CRM experience and a proven ability to work with diverse, non-technical stakeholders to implement technology-based solutions. This is a full-time, on-site position in Alvin, TX.

Qualifications

• Minimum two years of experience administering, configuring, or supporting a CRM platform.
• Experience translating business requirements into system configurations or workflows.
• Experience developing end-user training, documentation, or tech support resources.
• Experience working with cross-functional teams and non-technical stakeholders on technology solutions.

Responsibilities

• Serve as the primary administrator and technical lead of the Colleges CRM system.
• Collaborate with departments to implement CRM configurations and improvements.
• Provide end-user training and create instructional materials as needed.

Skills

Requirements gathering

Training delivery

Cross-functional collaboration

CRM coordination

Education

Bachelor's degree (Business Admin / IT / CIS / HE Admin)

Job description

For complete details and salary information, please visit our website at CRM Systems Specialist.

Minimum Salary $63,493.34

Salary offer commensurate with education and related experience.

This is a

Full-Time opportunity that serves as the primary administrator and technical lead of the Colleges Customer Relationship Management (CRM) system.

REQUIRED QUALIFICATIONS

• Bachelors degree in Business Administration, Information Technology, Computer Information Systems, Higher Education Administration, or a related field.
• A combination of related education and experience may be considered in lieu of the degree.
• Minimum of two (2) years of experience administering, configuring, or supporting a CRM platform, or working in business systems analysis, enterprise application support, or a closely related role
• Experience gathering business requirements and translating them into system configurations, workflows, or process improvements
• Experience developing and delivering end-user training, instructional documentation, or technology support resources
• Experience working with cross-functional teams and non-technical stakeholders to deliver technology-based solutions

Alvin College is an equal opportunity institution and does not discriminate against anyone based on race, color, national origin, religion, age, disability, sex, or any other basis prohibited by law.

This position requires a criminal history and/or motor vehicle records check.