CRM Administrator: Data Quality & Sales Insights

Associated; Warrenville, Northern (IL, KY); Hybrid; USD 68,000 - 83,000; Full time

Job summary

The Raymond Corporation in Warrenville, IL seeks a CRM Administrator to own and steward our sales CRM, ensuring data quality, adoption, and actionable reporting. You will partner with Sales Leadership, IT, and Marketing to govern the system and optimize workflows.

This full-time role focuses on data integrity, user training, and cross-functional integration with our order management and Eloqua platform, enabling the sales organization to work efficiently and accurately.

Qualifications

• 3+ years of hands-on administration experience with a major CRM platform.
• Proficient in Microsoft Office products including Outlook, PowerPoint, Excel, Access, Publisher and Word.
• Strong reporting and dashboard-building skills.
• Advanced Excel skills (pivot tables, lookups, data cleanup).
• Experience supporting a B2B sales team.
• Ability to translate business needs into practical system solutions without custom code.
• Clear communication skills and ability to train non-technical users.
• Strong attention to detail and ownership of data quality.
• Occasional travel to branch locations.

Responsibilities

• Serve as the primary administrator for the sales CRM, including users, roles, and permissions.
• Own data integrity by setting standards and leading cleanups.
• Maintain account ownership, territory assignments, and hierarchies.
• Document system configurations, processes, and changes.
• Make performance status visible to leaders.
• Train new hires and managers on CRM use.
• Create and maintain user guides and training content.
• Monitor usage and data completeness by team and rep.
• Collect feedback and drive system improvements.
• Design workflows for lead capture and routing.
• Coordinate data movement between CRM, order management, and Eloqua.
• Map sales processes and identify friction points.
• Work with IT and Marketing on system changes and releases.

Skills

CRM administration

Data integrity

Reporting & dashboards

Excel advanced

B2B sales support

Training non-technical users

Communication

Attention to detail

Travel

Education

Bachelor's degree or equivalent

Tools

Oracle CRM

Salesforce

Microsoft Dynamics

HubSpot

Job description

The Raymond Corporation in Warrenville, IL seeks a CRM Administrator to own and steward our sales CRM, ensuring data quality, adoption, and actionable reporting. You will partner with Sales Leadership, IT, and Marketing to govern the system and optimize workflows.

This full-time role focuses on data integrity, user training, and cross-functional integration with our order management and Eloqua platform, enabling the sales organization to work efficiently and accurately.