CRM Analytics & Data Quality Specialist

LEMOINE; New Orleans (LA); On-site; USD 80,000 - 110,000; Full time

Job summary

LEMOINE in Louisiana is seeking a CRM Business Analyst to own day-to-day data quality, reporting, and continuous improvement of CRM data.

You will collaborate with business development, operations, IT and CRM Super Users to ensure reliable CRM data and accurate sales pipeline visibility, leading to actionable business insights.

This role emphasizes data standards, dashboards, and cross-functional collaboration to drive improvements across the organization.

Qualifications

• Minimum 5+ years of business analyst experience or CRM database / application support.
• 3+ years of experience in CRM platforms.
• 4+ years of experience in data analysis roles.
• Experience with RFP processes preferred.
• Experience in Architecture, Engineering, and Construction (AEC) industry preferred but not required.
• Experience managing CRM enhancements and user adoption initiatives.

Responsibilities

• Data Management, Data Quality & Integrity: Monitor system performance and maintain CRM data integrity through clear data standards and regular reviews.
• Reporting, Analytics & Business Pipeline Reviews: Maintain dashboards and metrics showing opportunities, pursuits, client activity, and pipeline health.
• Training & Support: Review onboarding materials and update CRM training information; communicate technical concepts clearly.
• Cross-Functional Collaboration & Continuous Improvement: Take ownership of analytics priorities and coordinate with stakeholders.
• Market Intelligence Research: Research client data and evaluate AI tools to support opportunities and improve business intelligence efforts.

Skills

CRM administration

Reporting & BI

User adoption

Data quality

Analytical skills

Communication skills

Training programs

Project management

Cross-functional teamwork

AI-enabled CRM

Education

Bachelor's degree

Tools

Microsoft Office

Power BI

CRM integrations

Workflow automation

Data standards

Job description

LEMOINE in Louisiana is seeking a CRM Business Analyst to own day-to-day data quality, reporting, and continuous improvement of CRM data.

You will collaborate with business development, operations, IT and CRM Super Users to ensure reliable CRM data and accurate sales pipeline visibility, leading to actionable business insights.

This role emphasizes data standards, dashboards, and cross-functional collaboration to drive improvements across the organization.