Critical Response Dispatcher

Regional 911 Intake Solutions; McGrann (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional development

Job summary

Regional 911 Intake Solutions seeks qualified Public Safety Dispatcher/Telecommunicator to support emergency communications in MC Grann, PA. Responsibilities include handling calls, dispatching units, and coordinating with responders to ensure rapid, accurate information flow.

Applicants should have a high school diploma, strong typing and listening skills, and the ability to manage multiple tasks. Certification requirements vary by service area and jurisdiction.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Accurate typing, active listening, clear communication and the ability to switch between tasks.
• Required certifications depend on the services handled and jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High School Diploma

Tools

CAD

Telephone systems

Mapping systems

Radio systems

Job description

Regional 911 Intake Solutions seeks qualified Public Safety Dispatcher/Telecommunicator to support emergency communications in MC Grann, PA. Responsibilities include handling calls, dispatching units, and coordinating with responders to ensure rapid, accurate information flow.

Applicants should have a high school diploma, strong typing and listening skills, and the ability to manage multiple tasks. Certification requirements vary by service area and jurisdiction.