24/7 911 Dispatcher — High-Impact Emergency Coordination

Emergency Telecommunicator Services; McGrann (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher to connect urgent callers with responders in MC Grann, PA. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or EMS resources per agency procedures.

Candidates must remain calm under pressure, manage multiple systems, and document evolving incident details while maintaining confidential information and accurate records.

Qualifications

• High school diploma or equivalent is commonly required.
• Typing accuracy, active listening, clear speech, and basic computer skills are important.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Verify addresses, callback numbers, incident details, and safety concerns.
• Assess priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher to connect urgent callers with responders in MC Grann, PA. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or EMS resources per agency procedures.

Candidates must remain calm under pressure, manage multiple systems, and document evolving incident details while maintaining confidential information and accurate records.