Critical-Response 911 Call Taker

National Public Safety Careers; Karnes City (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for Karnes City, TX, to handle emergency and nonemergency lines, verify locations, collect caller data, and document information for dispatch teams. Training is provided, with potential rotating shifts and overtime.

Ideal candidates demonstrate strong listening, accurate typing, and calm, clear communication under pressure, following structured procedures and utilizing approved software.

Qualifications

• Employers require a high school diploma or equivalent; dispatch experience may be optional.
• Candidates should have strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures is essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward information promptly to dispatch function
• Provide pre-arrival instructions only within training
• Follow language-access and accessibility resources when needed

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers for Karnes City, TX, to handle emergency and nonemergency lines, verify locations, collect caller data, and document information for dispatch teams. Training is provided, with potential rotating shifts and overtime.

Ideal candidates demonstrate strong listening, accurate typing, and calm, clear communication under pressure, following structured procedures and utilizing approved software.