Critical Care Dispatch Specialist

911 Emergency Communications; Chase (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Chase, MI seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate EMS resources. This role requires following approved dispatch protocols and providing caller instructions as needed, with assignments potentially including overnight shifts and overtime.

Qualifications commonly include a high school diploma or equivalent, CPR, and possible EMT/paramedic credentials depending on vacancy.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

911 Emergency Communications in Chase, MI seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate EMS resources. This role requires following approved dispatch protocols and providing caller instructions as needed, with assignments potentially including overnight shifts and overtime.

Qualifications commonly include a high school diploma or equivalent, CPR, and possible EMT/paramedic credentials depending on vacancy.