Emergency Medical Dispatcher — Critical Care Console Pro

Emergency Telecommunicator Services; Houghton (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Houghton, MI is seeking an Emergency Medical Dispatcher to handle urgent calls, verify locations, and coordinate responses according to established protocols. You will gather patient details, prioritize dispatches, and provide critical instructions to responders.

Roles involve continuous EMS operations, with potential night shifts and overtime. Certification and training requirements vary by agency.

Qualifications

• High school diploma or equivalent required or preferred.
• EMD certification is preferred or required before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Multitasking

Decision making

Teamwork

Education

High school diploma or equivalent

EMD certification

CPR certification

Tools

Emergency dispatch system

Job description

Emergency Telecommunicator Services in Houghton, MI is seeking an Emergency Medical Dispatcher to handle urgent calls, verify locations, and coordinate responses according to established protocols. You will gather patient details, prioritize dispatches, and provide critical instructions to responders.

Roles involve continuous EMS operations, with potential night shifts and overtime. Certification and training requirements vary by agency.