Critical Facilities Program Manager

Jobtailor; Arlington (VA); On-site; USD 140,000 - 190,000; Full time

Job summary

Jobtailor in Arlington, VA seeks an experienced O&M Program Manager to oversee critical facilities programs, ensuring safe, compliant, and cost-effective operation of data center and mission-critical environments.

You will lead technical teams, manage client relationships, and drive growth through federal and private-sector engagements, including Design-Build and commissioning initiatives.

Qualifications

• 8+ years of progressive O&M experience in critical facilities, data centers, MEP contract service, facilities operations, automation / controls, construction, commissioning, or related mission-critical environments
• Minimum of 4 years of experience managing programs, projects, engineering / technical teams, or facilities operations
• Proven experience managing public and private sector clients, including executive-level communication, relationship development, contract performance, issue resolution, and customer satisfaction
• Experience leading and developing technical and operations teams, including staffing, performance management, resource planning, and workforce development
• Demonstrated experience managing client relationships, budgets, staffing, risk, quality, and operational performance
• At least 2 years of experience working on and developing proposals for Federal contracts
• Strong technical knowledge in at least one major critical-facilities discipline, such as electrical, mechanical / HVAC, BAS / BMS, EPMS, automation, or controls
• Demonstrated understanding of safety, quality assurance, risk management, and regulatory / industry compliance within critical facilities or similar environments
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, MS Teams, MS Project, PowerPoint)
• Valid State Issued Driver's License and ability to travel to various work sites
• Preferred: PMP, PE, CEM, CFM, CCM, or similar certification
• Preferred: Active Secret or higher Security Clearance or experience working in secure / federal facilities
• Preferred: 8 or more years in critical facilities / mission-critical environments, or related O&M / program management
• Preferred: Experience growing an O&M account or service portfolio
• Preferred: Experience with Design-Build, construction management, commissioning, or engineering services
• Preferred: Experience supporting or managing data centers, federal facilities, healthcare, financial, telecommunications, or other mission-critical environments
• Preferred: Demonstrated experience managing both public-sector and private-sector portfolios, including IDIQ, MATOC, and SATOC contracts
• Preferred: Strong understanding of critical infrastructure systems, including medium / low-voltage electrical distribution, generators, UPS systems, switchgear, cooling systems, BMS / EPMS, fire / life safety, and controls

Responsibilities

• Manage day-to-day delivery and financial performance of assigned critical facilities O&M programs, including budgets, staffing, resource planning, risk, safety, quality, and profitability
• Provide technical and operational leadership for critical facilities programs
• Serve as a key point of contact for public and private sector clients
• Develop trusted client relationships and ensure strong communication, service delivery, and client satisfaction
• Grow existing O&M accounts and develop new clients with the business development team
• Expand client relationships into design-build, commissioning, and automation services when appropriate
• Lead and develop technical and interdisciplinary teams through staffing, coaching, work assignments, performance management, and resource utilization
• Develop and implement O&M standards, procedures, tools, and technologies
• Provide technical oversight of critical MEP systems, automation and controls, and life-safety systems
• Manage schedules, staffing, subcontractors, vendors, client communication, risk management, quality, and financial performance
• Support business development through client engagement, technical presentations, proposals, pricing, capture strategies, and contract negotiations
• Participate in pursuit strategy, capture planning, and go / no-go decisions
• Provide technical and operational leadership on Design-Build and construction management opportunities
• Coordinate with engineering, estimating, construction, and other business lines

Job description

• Manage day-to-day delivery and financial performance of assigned critical facilities O&M programs, including budgets, staffing, resource planning, risk, safety, quality, and profitability


• Provide technical and operational leadership for critical facilities programs


• Serve as a key point of contact for public and private sector clients


• Develop trusted client relationships and ensure strong communication, service delivery, and client satisfaction


• Grow existing O&M accounts and develop new clients with the business development team


• Expand client relationships into design-build, commissioning, and automation services when appropriate


• Lead and develop technical and interdisciplinary teams through staffing, coaching, work assignments, performance management, and resource utilization


• Develop and implement O&M standards, procedures, tools, and technologies


• Provide technical oversight of critical MEP systems, automation and controls, and life-safety systems


• Manage schedules, staffing, subcontractors, vendors, client communication, risk management, quality, and financial performance


• Support business development through client engagement, technical presentations, proposals, pricing, capture strategies, and contract negotiations


• Participate in pursuit strategy, capture planning, and go / no-go decisions


• Provide technical and operational leadership on Design-Build and construction management opportunities


• Coordinate with engineering, estimating, construction, and other business lines

Requirements

• Must be a U.S. Citizen


• Must be able to obtain and maintain a Secret security clearance based on customer and project requirements


• At least 8 years of progressive O&M experience in critical facilities, data centers, MEP contract service, facilities operations, automation / controls, construction, commissioning, or related mission-critical environments


• Minimum of 4 years of experience managing programs, projects, engineering / technical teams, or facilities operations


• Proven experience managing public and private sector clients, including executive-level communication, relationship development, contract performance, issue resolution, and customer satisfaction


• Experience leading and developing technical and operations teams, including staffing, performance management, resource planning, and workforce development


• Demonstrated experience managing client relationships, budgets, staffing, risk, quality, and operational performance


• At least 2 years of experience working on and developing proposals for Federal contracts


• Strong technical knowledge in at least one major critical-facilities discipline, such as electrical, mechanical / HVAC, BAS / BMS, EPMS, automation, or controls


• Demonstrated understanding of safety, quality assurance, risk management, and regulatory / industry compliance within critical facilities or similar environments


• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, MS Teams, MS Project, PowerPoint)


• Valid State Issued Driver's License and ability to travel to various work sites


• Preferred: PMP, PE, CEM, CFM, CCM, or similar certification


• Preferred: Active Secret or higher Security Clearance or experience working in secure / federal facilities


• Preferred: 8 or more years in critical facilities / mission-critical environments, or related O&M / program management


• Preferred: Experience growing an O&M account or service portfolio


• Preferred: Experience with Design-Build, construction management, commissioning, or engineering services


• Preferred: Experience supporting or managing data centers, federal facilities, healthcare, financial, telecommunications, or other mission-critical environments


• Preferred: Demonstrated experience managing both public-sector and private-sector portfolios, including IDIQ, MATOC, and SATOC contracts


• Preferred: Strong understanding of critical infrastructure systems, including medium / low-voltage electrical distribution, generators, UPS systems, switchgear, cooling systems, BMS / EPMS, fire / life safety, and controls

Core Competencies

Demonstrates extensive experience in managing O&M programs for critical facilities, including technical oversight of MEP systems and automation. Proven ability to develop client relationships, lead interdisciplinary teams, and ensure operational performance and compliance in mission-critical environments.

Highest-signal resume keywords

• O&M Program Management


• Technical Leadership in MEP Systems


• Client Relationship Development


• Proposal Development for Federal Contracts


• Risk Management and Quality Assurance

Hard Skills

• O&M Experience in Critical Facilities


• Technical Knowledge in Electrical Systems


• Automation and Controls Expertise


• Budget Management


• Staffing and Resource Planning

Soft Skills

• Executive-Level Communication


• Team Leadership and Development


• Client Satisfaction Focus

Certifications & Qualifications

• PMP


• PE


• CEM


• CFM
  
• CCM

Industry Keywords

• Critical Facilities


• Data Centers


• Construction Management


• Commissioning


• Federal Contracts

Tools & Technologies

• Microsoft Office Suite


• BAS/BMS


• EPMS