Critical Facilities Command Center Technician II

Moderna; Norwood (MA); On-site; USD 54,000 - 86,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Well-being resources

Job summary

Moderna is seeking a Command Center Technician II to monitor and manage campus utility systems and site-wide alarms. You will operate BMS and monitoring platforms, investigate events, coordinate cross-functional responses, and document all actions to ensure regulatory and safety compliance.

The role emphasizes troubleshooting, data analysis, and maintaining records while supporting GMP/GxP environments. It offers growth through hands-on experience in a 24/7 facility setting with rigorous safety

Qualifications

• AS degree or certificate in a science/technical field or a technical trade school.
• 2-5 years’ of experience.
• No specific certifications required.

Responsibilities

• Monitor and operate Global Command Center systems, including Building Management Systems (BMS) and other facility monitoring platforms supporting critical utility operations.
• Respond to, investigate, and coordinate alarm events utilizing systems such as BMS, Insight, PI, MelRok, and other site monitoring applications.
• Analyze trends, historical data, and system performance information to perform initial troubleshooting and support timely issue resolution.
• Assess alarm relationships, equipment dependencies, and operational impacts to determine appropriate response and escalation pathways.
• Coordinate cross-functional response activities during facility and utility events, providing accurate and timely communication to stakeholders.
• Maintain detailed and accurate operational records, including shift pass-downs, alarm logs, call documentation, rounds documentation, and event reports.
• Perform routine operational activities including system monitoring, utility equipment investigations, preventive maintenance support, gas management activities, pH neutralization system operations, and facility rounds.
• Ensure compliance with all applicable GxP, GMP, GDP, environmental health and safety requirements, and site procedures.
• Independently manage routine and moderately complex operational events while exercising sound technical and operational judgment.
• Demonstrate working knowledge of site utility systems, critical infrastructure, and associated operational risks to support reliable facility performance.
• Serve as a technical resource for less experienced team members through knowledge sharing, coaching, and peer support.
• Maintain data integrity and documentation practices in accordance with regulatory requirements and company standards.
• Support continuous improvement initiatives that enhance operational efficiency, system reliability, and alarm management effectiveness.
• Perform additional duties as assigned.

Skills

BMS experience

Alarm monitoring

Troubleshooting

Documentation

Cross-functional communication

Regulatory compliance

Education

AS degree or certificate

Tools

CMMS

Facility monitoring

BMS training

Job description

Moderna is seeking a Command Center Technician II to monitor and manage campus utility systems and site-wide alarms. You will operate BMS and monitoring platforms, investigate events, coordinate cross-functional responses, and document all actions to ensure regulatory and safety compliance.

The role emphasizes troubleshooting, data analysis, and maintaining records while supporting GMP/GxP environments. It offers growth through hands-on experience in a 24/7 facility setting with rigorous safety