Technician II, Command Center

Moderna; Norwood (MA); On-site; USD 54,000 - 86,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Well-being resources

Job summary

Moderna is seeking a Command Center Technician II to monitor and manage campus utility systems and site-wide alarms. You will operate BMS and monitoring platforms, investigate events, coordinate cross-functional responses, and document all actions to ensure regulatory and safety compliance.

The role emphasizes troubleshooting, data analysis, and maintaining records while supporting GMP/GxP environments. It offers growth through hands-on experience in a 24/7 facility setting with rigorous safety

Qualifications

• AS degree or certificate in a science/technical field or a technical trade school.
• 2-5 years’ of experience.
• No specific certifications required.

Responsibilities

• Monitor and operate Global Command Center systems, including Building Management Systems (BMS) and other facility monitoring platforms supporting critical utility operations.
• Respond to, investigate, and coordinate alarm events utilizing systems such as BMS, Insight, PI, MelRok, and other site monitoring applications.
• Analyze trends, historical data, and system performance information to perform initial troubleshooting and support timely issue resolution.
• Assess alarm relationships, equipment dependencies, and operational impacts to determine appropriate response and escalation pathways.
• Coordinate cross-functional response activities during facility and utility events, providing accurate and timely communication to stakeholders.
• Maintain detailed and accurate operational records, including shift pass-downs, alarm logs, call documentation, rounds documentation, and event reports.
• Perform routine operational activities including system monitoring, utility equipment investigations, preventive maintenance support, gas management activities, pH neutralization system operations, and facility rounds.
• Ensure compliance with all applicable GxP, GMP, GDP, environmental health and safety requirements, and site procedures.
• Independently manage routine and moderately complex operational events while exercising sound technical and operational judgment.
• Demonstrate working knowledge of site utility systems, critical infrastructure, and associated operational risks to support reliable facility performance.
• Serve as a technical resource for less experienced team members through knowledge sharing, coaching, and peer support.
• Maintain data integrity and documentation practices in accordance with regulatory requirements and company standards.
• Support continuous improvement initiatives that enhance operational efficiency, system reliability, and alarm management effectiveness.
• Perform additional duties as assigned.

Skills

BMS experience

Alarm monitoring

Troubleshooting

Documentation

Cross-functional communication

Regulatory compliance

Education

AS degree or certificate

Tools

CMMS

Facility monitoring

BMS training

Job description

The Role:

The Command Center Technician II plays a critical role in the monitoring, operation, and support of Moderna's utility and facility systems across campus operations. Serving as a central coordination point for facility events, this position leverages building management and monitoring systems to identify, investigate, troubleshoot, and escalate operational issues that may impact manufacturing, laboratory, and support environments. The technician ensures the reliable performance of critical utilities while maintaining compliance with regulatory, safety, and operational requirements.

Here’s What You’ll Be Doing:

• Monitor and operate Global Command Center systems, including Building Management Systems (BMS) and other facility monitoring platforms supporting critical utility operations.
• Respond to, investigate, and coordinate alarm events utilizing systems such as BMS, Insight, PI, MelRok, and other site monitoring applications.
• Analyze trends, historical data, and system performance information to perform initial troubleshooting and support timely issue resolution.
• Assess alarm relationships, equipment dependencies, and operational impacts to determine appropriate response and escalation pathways.
• Coordinate cross-functional response activities during facility and utility events, providing accurate and timely communication to stakeholders.
• Maintain detailed and accurate operational records, including shift pass-downs, alarm logs, call documentation, rounds documentation, and event reports.
• Perform routine operational activities including system monitoring, utility equipment investigations, preventive maintenance support, gas management activities, pH neutralization system operations, and facility rounds.
• Ensure compliance with all applicable GxP, GMP, GDP, environmental health and safety requirements, and site procedures.
• Independently manage routine and moderately complex operational events while exercising sound technical and operational judgment.
• Demonstrate working knowledge of site utility systems, critical infrastructure, and associated operational risks to support reliable facility performance.
• Serve as a technical resource for less experienced team members through knowledge sharing, coaching, and peer support.
• Maintain data integrity and documentation practices in accordance with regulatory requirements and company standards.
• Support continuous improvement initiatives that enhance operational efficiency, system reliability, and alarm management effectiveness.
• Perform additional duties as assigned.

Here’s What You’ll Need (Basic Qualifications):

• Education: AS degree or certificate in a science/technical field or a technical trade school
• Experience: 2-5 years’ of experience
• Specific Certifications or Training: None
• Other Quantifiable Preference: None

Here’s What You’ll Bring to the Table (Preferred Qualifications):

• 1-2+ years of experience supporting building management systems, facility operations, critical utilities, or related industrial environments.
• Experience monitoring and responding to facility or utility alarms within a regulated or mission-critical environment.
• Experience utilizing computerized maintenance management systems (CMMS) and facility monitoring platforms.
• Specific Certifications or Training
• Building Management System (BMS) training or equivalent facility operations training preferred.
• GxP/GMP regulated environment experience preferred.

Knowledge, Skills, and Abilities

• Working knowledge of critical utility systems and facility operations.
• Strong troubleshooting and analytical skills with the ability to assess operational issues and determine appropriate escalation actions.
• Effective verbal and written communication skills with the ability to coordinate across multiple departments.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced operational environment.
• Demonstrated attention to detail and commitment to documentation accuracy and data integrity.
• Ability to work independently and collaboratively within a 24/7 operational environment.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work. That's why our benefits and well-being resources are designed to support you-at work, at home, and everywhere in between.

• Competitive healthcare, plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments to help you plan for the future
• Location-specific perks and extras

The salary range for this role is $53,500.00 - $85,600.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individua